Karen Estrada Altamirano
LOSANGELES
Summary
Bilingual, detail-oriented professional with 3 years of experience in hospitality, complemented by volunteer experience in a healthcare setting. Skilled in assisting guests, patients, and visitors, coordinating reservations, managing phone communications, and supporting daily operations. Strong organizational, multitasking, and customer service abilities, with experience in data entry and a commitment to maintaining an efficient, welcoming environment. Fluent in English and Spanish, with strong communication, organizational, and interpersonal skills applicable across a variety of professional environments.
Overview
9
9
years of professional experience
Work History
Hostess
Raffi’s Place
Glendale, CA
03.2023 - Current
- Coordinate reservations and scheduling details to keep seating organized and aligned with daily service needs.
- Use office software for data entry and task tracking to assign tables accurately and on time.
- Collaborate with team members to support a positive work environment and smooth customer service.
Seasonal Sales Associate
Victoria Secret - PINK
Glendale Galleria
12.2019 - 01.2020
- Delivered bilingual customer service in Spanish and English, helping diverse shoppers find products and complete purchases.
- Maintained store cleanliness and organized displays through consistent teamwork and time management during holiday traffic.
- Supported collaborative shift coverage by handling front-of-house tasks, restocking needs, and rapid customer handoffs.
Internship
LAUSD Headquarters
Los Angeles
07.2017 - 08.2017
- Created professional Excel spreadsheets to organize internship documents and improve record clarity.
- Reviewed school construction blueprints to build familiarity with structural details and architectural layouts.
- Maintained punctual, organized support for team tasks while contributing to a constructive office environment.
Education
Bachelor of Arts - Psychology
California State University Dominguez Hills
05-2023
Skills
- Front desk operations
- Bilingual communication (Spanish-English)
- Customer service
- Phone etiquette
- Team collaboration
- Time management
- Organizational skills
- Confidential information handling
- Visitor management
Timeline
Hostess
Raffi’s Place
03.2023 - Current
Seasonal Sales Associate
Victoria Secret - PINK
12.2019 - 01.2020
Internship
LAUSD Headquarters
07.2017 - 08.2017
Bachelor of Arts - Psychology
California State University Dominguez Hills