Karen Estes
Mission Viejo
Summary
Experienced sales professional with proven ability to drive revenue growth and build lasting client relationships. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in strategic account management, client negotiations, and market analysis. Renowned for reliability, communication skills, and results-driven mindset.
Overview
39
39
years of professional experience
Work History
Account Executive/Account Manager
Sullivan Curtis Monroe
11.2023 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Consistently identifying new business opportunities and creating customized solutions for clients both new business and existing book of clients
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Successfully & independently manage over $5,000,000 book of mid market and high value clientele
- Learning new carriers and their offerings on a regular basis
- Renewal meetings and negotiations with underwriters
Senior Account Executive
Professional Choice
05.2023 - 11.2023
- Responsible for $3.5 million personal lines book of business.
- Market renewals, discuss rate changes, educate, and execute changes.
- Account receivables
- Handle all Mercury memos.
- Cross sell
- Renewal meetings
- Transfer entire book from one operating system to AMS Matrix
- Open and follow up on claims.
- Write new business.
- Pursue and add new appointments.
- Work with wholesale brokers for indirect appointments
Sales & Service/office Manager
Cheryl Binns Allstate agency
07.2005 - 05.2023
- Developed trusting relationships with customers by making personal connections.
- Manage business development and current accounts for Allstate.
- Held renewal meetings & discussed coverage options to meet their current lifestyle.
- Shop, quote and bind & process changes through various carriers that Allstate was contracted with such as but not limited to: PSIC, Hagerty, North Light, National General, Bamboo, California Fair plan, Geovera, Universal, Chubb, American Modern.
- Engaged customers in friendly, professional dialogue to determine needs.
Account Manager/ Account Executive
S.E.S. Insurance Services, Trust Insurance
07.2005 - 07.2007
- Daily activities include but not limited to: Daily communication with assisting the bank or the retail broker with questions or difficulties.
- Prepare for the renewal process.
- Analyze the account, have discussions with the broker and or bank.
- Prepare submissions and have open discussions with the carriers.
- Market the account if the need arises through communications with the broker and or bank.
- Hold renewal meetings face to face with the client or teleconference.
- Negotiate the renewal terms and commissions.
- Receiving a binding order and preparing an Acord binder
- Oversee my accounts in its totality to ensure they are being properly serviced in every aspect of the account & this can mean working out an accounting/billing issue to improper processing of assets.
Senior Supervising Account Representative
Amica Mutual Insurance Company
05.1986 - 07.2005
- Successful top sales representative for several years running.
- Screening applicants, uncovering insurance needs, quoting, binding coverage & issuing policies and Endorsements
- Prepared proposals; ordered underwriting loss reports; Assessed replacement cost coverage.
- Offered coverages with their affiliates which necessitated becoming familiar with their systems and coverage options.
- Licensed affiliates are as follows: Progressive, Jewelers Mutual, AMIG, American Collectors, Lexington, and National Flood
- Applied trouble shooting techniques in handling discrepancies while continuously maintaining a high level of productivity.
- Supervised and trained associates on new procedures as well as enhancements for our unit
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
- Generated new business and implemented effective networking strategies.
Education
CA AA Degree - Psychology
Golden West College
Huntington Beach, CAHigh School Diploma - undefined
Milliken High School
Long Beach, CA06.1983
Skills
- AMS Matrix
- ImageRight
- AMS 360
- Superb Communications skills
- Excellent track record
- Solid Insurance knowledge
- Award winning sales performance
- Relationship Building
- Verbal and Written Communication
- Account Management
- Overcoming Objections
- Problem-Solving
- Persuasive Negotiations
Timeline
Account Executive/Account Manager
Sullivan Curtis Monroe
11.2023 - Current
Senior Account Executive
Professional Choice
05.2023 - 11.2023
Sales & Service/office Manager
Cheryl Binns Allstate agency
07.2005 - 05.2023
Account Manager/ Account Executive
S.E.S. Insurance Services, Trust Insurance
07.2005 - 07.2007
Senior Supervising Account Representative
Amica Mutual Insurance Company
05.1986 - 07.2005
High School Diploma - undefined
Milliken High School
CA AA Degree - Psychology
Golden West College
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