Karen Elizabeth Conyers
Benicia
Summary
Top-notch customer service specialist with over 24 years of claims handling experience. Specializing in bodily injury, complex liability, large losses, litigation, property damage, subrogation, training, mentoring, and specific areas of claims that I am called upon to teach others best practices. Team player whose goal is to communicate and resolve claims as efficiently and timely as possible. Exceeds expectations in meeting department goals so that our company goals are met on a regular basis.
Overview
26
26
years of professional experience
Work History
Represented Casualty Claims Adjuster
Kemper
02.2025 - Current
- Negotiating auto injury bodily injury settlements strictly with plaintiffs counsel
- Answering policy limit demands timely in order to avoid extra contractual payments and working to assist insureds to avoid litigation.
- Investigating fraudulent bodily injury claims the are being claimed in low speed impacts
- Coverage and liability investigations
Sr. Field Claims Investigator
PG&E Law Claims
01.2021 - 01.2025
- Researching, analyzing and evaluating complex/large loss claims that include my knowledge of vegetation, electric, gas, service planning, hydro, motor vehicle incidents, subrogation from insurance carriers and rental companies, bodily injury, small claims court, mediation, attorney represented and litigated claims.
- Customer facing field work, evidence collection, and working alongside our Electric and Gas Ignitions Investigation Teams for CPUC reportable events.
Auto Injury Liability Claims Specialist III
Farmers Insurance Company
01.2018 - 01.2021
- Making complex liability decisions.
- Settling bodily injury claims with insureds, third party claimants, and attorneys.
- Channeling auto damage claims appropriately and working with body shops.
- Investigating complex liability and injury claims in order to make fair decisions as regulated by the Department of Insurance guidelines.
- Handling small claims suits alongside my insureds which include attending mediation if appropriate.
- Review and respond timely to bodily injury demands received from attorneys which include medical bills and records that I decipher and evaluate.
- Construct complex letters to advise all parties involved in the loss with claim outcomes.
Bodily Injury Litigation Representative
State Farm Insurance Company
01.2013 - 01.2018
- Handle litigated injury claims and worked closely with State Farm attorneys.
- Review and respond to bodily injury demands received from attorneys which include medical bills and records that I decipher and evaluate.
- Construct complex letters to advise all parties involved in the loss with claim outcomes.
Trainer and Mentor for Employees
State Farm Insurance Company
01.2005 - 01.2013
- Trainer for large hiring during company transition from Rohnert Park to Vallejo.
- Mentor for new and existing employees during our transition.
- Making liability decisions without injuries.
- Channeling auto damage claims appropriately and working with body shops.
Auto Liability Representative
State Farm Insurance Company
01.2000 - 01.2005
- Making liability decisions without injuries involved.
- Channeling auto damage claims appropriately and working with body shops.
Education
Teaching Credential Program - Early Childhood Development
Sonoma State University
Rohnert Park, CA01.1999
Bachelor of Arts - Liberal Studies, Psychology
Sonoma State University
Rohnert Park, CA01.1998
Associate of Arts - General Education, Psychology
Napa Junior College
Napa, CA01.1995
Skills
- Proficient in Microsoft Office software which includes Power Point, Word, Excel, Outlook
- Proficient in injury claims evaluation software LNAV/IES and 3PET
- Able to type 50 wpm
- Liability analysis
- Claims investigation
- Damage assessment
- Policy interpretation
- Problem-solving
- Customer service
- Excellent communication
Timeline
Represented Casualty Claims Adjuster
Kemper
02.2025 - Current
Sr. Field Claims Investigator
PG&E Law Claims
01.2021 - 01.2025
Auto Injury Liability Claims Specialist III
Farmers Insurance Company
01.2018 - 01.2021
Bodily Injury Litigation Representative
State Farm Insurance Company
01.2013 - 01.2018
Trainer and Mentor for Employees
State Farm Insurance Company
01.2005 - 01.2013
Auto Liability Representative
State Farm Insurance Company
01.2000 - 01.2005
Bachelor of Arts - Liberal Studies, Psychology
Sonoma State University
Associate of Arts - General Education, Psychology
Napa Junior College
Teaching Credential Program - Early Childhood Development
Sonoma State University