Karen El-Ferkh
Gloucester,Canada
Summary
Organized and dependable individual and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled at problem solving and conflict resolution, and able to help and encourage team work. Adept at handling confidential and/or sensitive information.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caseworker
Ontario Disability Support Program
01.2023 - Current
- Collected, documented and evaluated information to determine client’s eligibility for ODSP
- Conducted preliminary and secondary assessments in response to complaints
- Adjusted the amount of income support as a result of changing environments
- Resolved conflict situations including client complaints and disputes
- Identified and guided clients interested in obtaining employment
Administrative Support Clerk
Ontario Disability Support Program
05.2021 - 01.2023
- Responded to client inquiries over the phone and in person
- Provided guidance and support to clients
- Increased client satisfaction by providing prompt service
Customer Service Representative
Canada Post
02.2021 - 05.2021
- Maintained high-performance skills and teamwork skills by providing quality service to up to 100 customers per shift
- Developed organization skills by moving mail, parcels and boxes to designated areas for dispatch
- Gained financial skills by operating cash register
Hostess
Iris Agency
01.2018 - 12.2020
- Scheduled and managed reservations
- Arranged special events such as weddings
- Provided excellent customer assistance by ensuring satisfactory dining services
Infection and Quality Control Intern
Al Koura Hospital
06.2020 - 08.2020
- Supported the quality control team in collecting and analyzing data
- Consolidated data results to aid in drafting weekly summary reports
- Conducted quality audits for various departments
- Reviewed and updated policies related to infection control through WHO and CDC
Foreign Language Mentor
Save the Children and UNHCR
09.2018 - 11.2018
- Motivated students to increase their passion for learning French
- Acquired leadership skills by coaching and mentoring refugee students
- Demonstrated initiative by adapting lessons according to kids’ needs
- Encouraged a positive learning and excellent student-teacher environment
Education
Bachelor of Science - Public Health And Development Sciences
University of Balamand
El Koura, Lebanon12.2020
Skills
- Advocacy
- Empathy
- Strategic planning
- Achievement oriented
- Critical thinking
- Team player
- Problem solving
Certification
OSHA 30-HR General Industry Hazard Recognition Course
Timeline
Caseworker
Ontario Disability Support Program
01.2023 - Current
Administrative Support Clerk
Ontario Disability Support Program
05.2021 - 01.2023
Customer Service Representative
Canada Post
02.2021 - 05.2021
Infection and Quality Control Intern
Al Koura Hospital
06.2020 - 08.2020
Foreign Language Mentor
Save the Children and UNHCR
09.2018 - 11.2018
Hostess
Iris Agency
01.2018 - 12.2020
Bachelor of Science - Public Health And Development Sciences
University of Balamand
OSHA 30-HR General Industry Hazard Recognition Course
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