Summary
Overview
Work History
Skills
Languages
The Corrections Exemplary Service Medal
Timeline
Generic

Karen Dennhardt

Nanaimo,BC

Summary

Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency, personal experience brings patience, compassion and understanding.

Overview

35
35
years of professional experience

Work History

Liquor Store Clerk

Wheatsheaf Pub & Liquor Store
09.2019 - Current
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
  • Assisted and greeted customers, ensuring a welcoming and efficient shopping experience.

Correctional Officer

Ministry of Justice
04.2005 - 01.2019
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
  • Conducted routine and emergency head counts.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.

Waitress

Peppi's Restaurant
05.1990 - 09.1991
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Skills

  • Customer service
  • Cleanliness and organization
  • Customer assistance
  • Multitasking
  • Honest and dependable
  • Positive customer engagement
  • Building customer loyalty
  • Relationship building
  • Active listening

Languages

English
Full Professional

The Corrections Exemplary Service Medal

In recognition of 20 years of loyal and exemplary service to public safety in Canada

Timeline

Liquor Store Clerk

Wheatsheaf Pub & Liquor Store
09.2019 - Current

Correctional Officer

Ministry of Justice
04.2005 - 01.2019

Waitress

Peppi's Restaurant
05.1990 - 09.1991

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Karen Dennhardt