Karen Delarosa

• Be able to understand and communicate with customers in both English and Spanish.
• Responsible for providing a high level of customer satisfaction by listening to customers and responding in a friendly manner
• Be able to use information technology skills, including interfacing with credit card and banking institutions
• Strong customer service skills.
• Good analytical and organization skills.
• Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
• Must possess keyboarding skills of 30 wpm.
• Ability to work in a team environment and be open to change.
• Multi-tasking capabilities: ability to think logically and time management organized. flexible, and goal oriented.
• Ability to handle customer interactions in a quick but tactful, courteous, and efficient manner.
• Ability to establish and maintain effective working relationships with others.
• Must be able to maintain confidentiality.

• Check benefits for workers compensation orders

• Check injury claims/cases with paralegals

• Fax or email patient schedule for the next clinic day to all referring providers

• Call provider’s office to make sure they received EMG patient schedule

• Reply to email reports and status requests

• Communicate with patients, clinics, attorneys and law firms

• Send and Work on Pending PCP requests and LOP requests

• Take patient payments, as needed

• Communicate daily with Technicians in the field regarding their schedules

• Other job-related tasks as assigned by management

• Maximize patient and guest satisfaction with Room Service experience
• Utilize interpersonal and customer service skills for positive interactions
• Coordinate meal/nourishment delivery with treatment and report patient concerns
• Handle confidential patient information in compliance with regulations
• Communicate effectively with patients for menu selection, ensuring dietary compliance
• Operate telecommunication systems, enter menu selections, and generate reports

• Review hospital census to identify self-pay patients
• Screen patients for eligibility assistance programs
• Document screening results and conduct face-to-face screenings
• Perform outside field work, including patient home visits for eligibility screening

• Provide expertise in customer service support
• Meet productivity, schedule adherence, and quality standards
• Answer phone calls regarding provider search, claims, and member IDs
• Navigate various computer systems for critical information

• Develop customer relationships for new business and brand loyalty
• Coach and develop team members, manage store performance
• Oversee account management and recovery processes
• Handle customer inquiries and complaints, achieve sales goals

• Assist hospital staff with Level of Service determination
• Coordinate and order Ambulance/CCT(s) for discharges
• Provide information on transportation services to healthcare facilities
• Liaison between GMR and healthcare facilities, assist with billing

• Greeted customers, worked the cash register, stocked shelves
• Managed daily reports, enforced company policies, and trained employees

• Performed onsite retail sales, tracked KPIs, resolved register issues
• Provided exceptional customer service and handled escalations

• Supervised cashiers and register transactions ensuring accuracy and efficiency
• Identified and acted on sales opportunities, contributing to achieving sales targets
• Responded to inquiries promptly, providing excellent customer service
• Supervised floor sales to ensure a positive shopping experience for customers

• Assisted walk-in clients, scheduled appointments, answered phone lines and addressed client questions and issues promptly
• Supported managers with business documentation and maintained a high level of professionalism
• Efficiently processed updated client information and payments into the database
• Prioritized tasks effectively, managing multiple projects simultaneously
• Demonstrated the ability to multitask in a fast-paced environment