Karen Cross
Lower Sackville
Summary
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
5
5
years of professional experience
Work History
Operations Manager/Head Waitress
3315243 Nova Scotia Limited - Seafood Restaurants
05.2018 - 12.2022
- Cultivated warm relationships with customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Trained staff members on use of POS system.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
- Streamlined communication between front-of-house and back-of-house teams for smoother restaurant operations.
- .Increased efficiency of payment processing by implementing best practices for handling cash transactions securely.
- Assisted management in updating menus seasonally while considering feedback from both customers and staff members.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Administered payroll, accounting and purchasing.
Education
Bachelor of Arts - Commerce
CMR
St. Jean, QCCertificate - Serve Right Manager
NSTHRC
Nova Scotia02-2025
Skills
- Customer service
- Opening and closing procedures
- High volume dining
- Food plating and presentation
- Point of sale POS software
- Operational reporting
- Strong leadership
- Staff management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Operations Manager/Head Waitress
3315243 Nova Scotia Limited - Seafood Restaurants
05.2018 - 12.2022
Bachelor of Arts - Commerce
CMR
Certificate - Serve Right Manager
NSTHRC
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