Karen Cole

• Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
• Reported and documented maintenance requests and scheduled appropriate services.
• Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
• Used Yardi to maintain resident database of personal information, repairs and lease agreements.
• Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
• Improved property value through regular inspections, identifying necessary repairs and upgrades.
• Enhanced community atmosphere with regular communication and engagement activities for tenants.
• Reviewed rental applications efficiently yet thoroughly to fill vacancies
• Collected and maintained careful records of rental payments and payment dates, Deposited monthly rents
• Maximized property revenue with effective budget management, tracking expenditures carefully to remain within allotted funds.
• Conducted property move-ins, move-outs and walk-through inspections.
• Enhanced resident satisfaction by promptly addressing and resolving maintenance issues and complaints.
• Oversaw property renovations and upgrades, enhancing value and appeal of premises.
• Maintained meticulous records of all property transactions, leases, and maintenance logs to ensure transparency and efficiency.
• Organized and supervised staff, ensuring high levels of cleanliness and maintenance were consistently achieved.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Communicated effectively with owners, residents, and on-site associates.

• Used equipment like forklifts and pallet jacks to move inventory.
• Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
• Completed physical inventory counts each year
• Audited and corrected discrepancies in inventory numbers.
• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
• Unloaded shipments, reviewed merchandise, and tracked paperwork.
• Performed data entry and completed proper paperwork. SAP
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Handled day-to-day shipping and receiving of packages
• Sorted and delivered materials to different work areas and staff.
• Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
• Completed daily cycle counts to maintain accuracy of records.
• Answered phones, contacted vendors, used different types of office equipment
• Proficient in using several official computer software programs such as AS400,SAP, Microsoft word. Excel and power point

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.