Karen Chaves
Buena Park
Summary
Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Overview
11
11
years of professional experience
Work History
Customer Service Team Lead
Modere
Springville
02.2018 - 12.2023
- Established efficient processes for tracking orders from start to finish.
- Conducted weekly meetings with sales associates to review goals, successes, challenges, and areas of improvement.
- Enforced policies regarding safety procedures in the workplace.
Sales Marketer
Clearview Energy Solutions
Anaheim
10.2015 - 06.2016
- Conducted market research to identify potential customers and develop sales strategies
- Cultivated and preserved business relationships with prospective customers and market influencers and generated new clients and business partners, resulting in increased revenue.
- Maintained accurate records of customer interactions using CRM software.
- Managed multiple projects simultaneously while meeting deadlines.
- Negotiated contracts with potential customers while maintaining favorable terms for the organization.
Customer Service Cashier
Albertsons Grocery Store
Lake Forest
07.2024 - Current
- Processed customer transactions efficiently at a local grocery store.
- Maintained accurate cash register balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Handled returns and exchanges according to store policy.
- Collaborated with team members to ensure smooth operations.
- Provided exceptional service to enhance customer experience consistently.
- Resolved customer complaints with professionalism and empathy.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
Education
High School Diploma -
Anaheim High School
Anaheim, CA07-1976
Skills
- Order Management
- Training Materials
- Team Training
- Interdepartmental communication
- Customer Satisfaction
- Report Generation
Timeline
Customer Service Cashier
Albertsons Grocery Store
07.2024 - Current
Customer Service Team Lead
Modere
02.2018 - 12.2023
Sales Marketer
Clearview Energy Solutions
10.2015 - 06.2016
High School Diploma -
Anaheim High School