KAREN CERVANTES

• Led customer service staff, ensuring compliance with safety protocols and operational procedures.
• Monitored safe working habits per OSHA, TSA, DOT, USPS regulations, and Unifi policies.
• Implemented company policies, conducted disciplinary actions, and promoted diversity initiatives.
• Assisted passengers with check-in, boarding, baggage handling, and resolved complaints effectively.
• Completed shift paperwork and conducted informative shift meetings.

Stocked aircraft with supplies to guarantee safe, on-time departures.

• Coordinated rapid aircraft turnarounds with ramp and ground operations teams.
• Maintained accurate inventory while adhering to Avelo and FAA safety standards.

• Deliver exceptional service by effectively communicating and demonstrating knowledge of company standards.
• Assist with check-in, boarding, and baggage management, ensuring strict adherence to on-time performance.
• Handle customer complaints and special requests promptly, making quick decisions in accordance with company standards.
• Monitor the airport environment to detect changes that could affect safety or security and notify leadership as needed.
• Oversee Customer Service operations as assigned, ensuring that all team members adhere to company policies and procedures.

• Assisted in administrative duties, including document management and compliance tracking.
• Maintained accurate records and provided customer service support.
• Ensured adherence to company policies and safety regulations.

• Provided executive-level administrative support, including managing schedules and coordinating meetings.
• Handled confidential documentation, ensuring compliance with legal and regulatory deadlines.
• Served as a liaison between clients, attorneys, and external partners to facilitate case management.
• Managed office operations, improving organizational efficiency through structured workflows.
• Drafted and proofread correspondence, contracts, and legal documents.