Karen Cañas

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Maximized performance by monitoring daily activities and mentoring team members.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Intake/Data Entry
• Billing Insurances
• Coordinating renewals and refills with doctors offices and providers.
• Assisting patients with scheduling deliveries.
• Handling inbound and outbound patient and insurance calls resolving escalations and providing resolutions quickly.
• Coordination with Fulfillment and inventory teams regarding deliveries and medication orders.
• Patient Assistant Program advocate; assisting patients with enrollment with grants, manufacturer programs, and copay assistance programs/cards through the manufacturer.
• Assisted in developing training content and pharmacy operations curriculum for new Headquarters launch in Denver, CO Headquarters location.
• Traveled to Denver as requested to assist in person.
• Created Standard Work Adherence Assessments for Care Team.
• Performed assessments, call audits, and message audits on more than forty-five Patient Care Specialists and Pharmacy Operation Specialists.
• Assessing, providing feedback, and resolving Tea Times for Care Team.
• Managed pilots for new therapeutic areas.
• Escalations point-of-contact. Handling, deescalating, and providing solutions to patients.

Promoted to Care Specialist Supervisor in June 2022.

• Regularly stocked shelves, rotated stock and checked for expired medications.
• Correctly completed pharmacy paperwork, including daily and weekly reports.
• Receptively answered customer questions and helped locate desired items in pharmacy.
• Pick-Up Counters
• Prescription Drop-Off
• Verified Patient Data
• Insurance Billing Information
• Accurately Dispense Medication
• Drug Inventory
• Responsible for creating schedule for Pharmacy Technicians
• Coordinated verification and filling of more than 500 daily prescriptions in high-volume Retail pharmacy environment

• Effectively resolved insurance rejections and other billing issues.
• Properly filled and dispensed average of 500 prescriptions per day.
• Managed drug and supply inventories.
• Regularly stocked shelves, rotated stock and checked for expired medications.
• Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
• Receptively answered customer questions and helped locate desired items in pharmacy.
• Correctly completed pharmacy paperwork, including daily and weekly reports.
• Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
• Manage workflow of 7 Pharmacy Technicians.
• Submitted TAR'S for Medi-cal
• Pick Up Counter
• Processed new prescriptions and refills

• Friendly Customer Service
• Medication Input Software
• Excellent Telephone Etiquette
• General Safety Procedures
• New Patient Profiles
• Insurance Billing Information
• Pick-Up Counters