KAREN CAGUIA
Calgary,AB
Summary
Compassionate and dedicated Registered Nurse providing comprehensive care in diverse health care settings. Proficient in managing medical cases, collaborating with multidisciplinary teams, and working with different ethnicities and socioeconomic backgrounds.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Health Care Aide
Saige Home Care
Calgary, AB
06.2023 - Current
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Observed and documented changes in patient's condition including physical and emotional well-being.
- Communicated effectively with patients, families, physicians and other healthcare professionals.
- Helped patients maintain their independence while providing support when needed.
Contact Center Agent
WestJet
Calgary, AB
02.2022 - 07.2022
- Handled a large volume of calls on a daily basis with a sense of calm and a positive and friendly approach.
- Kept abreast of new products, services, pricing plans, promotions and other related changes.
- Commended for perseverance and dedication in willingness to put the time into helping guest arrange their schedule because of flight disruptions.
- Assisted guests in making new reservations and helping them change their flights schedules because of IROPs.
Medical Office Assistant
International Avenue Medical Center
Calgary, AB
01.2020 - 02.2022
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Provided guidance to patients regarding their care plan or treatment options.
- Commended for maintaining a positive, friendly environment in-order to welcome each patient to help make their appointment a comfortable.
- Ensure all records, are updated using a computerized scheduling system called EMR software.
Education
Bachelor of Science - Nursing
Bicol University
Philippines 03.2008
Skills
- Patient-Focused Care
- Minimum typing speed of 35 words per minute (WPM), ensuring timely and accurate documentation in a fast-paced environment
- Proven ability to successfully handle stress in a high-call volume contact center Capable of maintaining composure and delivering quality service under pressure
- Demonstrated proficiency with 3-5 years of recent experience in a clinical setting, showcasing expertise in areas requiring independent assessment and triage skills Proven ability to navigate and excel in dynamic and high-pressure clinical environments
- Flexibility to adapt to the role's demands, including diverse clinical issues and a fast-paced contact center environment Capable of quickly learning and implementing new processes and technologies
Certification
- Registered Nurse
- Professional Registration: Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA).
- Currently working and completing Chapters 1-4 on Medication Management.
Timeline
Health Care Aide
Saige Home Care
06.2023 - Current
Contact Center Agent
WestJet
02.2022 - 07.2022
Medical Office Assistant
International Avenue Medical Center
01.2020 - 02.2022
Bachelor of Science - Nursing
Bicol University
- Registered Nurse
- Professional Registration: Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA).
- Currently working and completing Chapters 1-4 on Medication Management.
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