Summary
Overview
Work History
Education
Skills
Timeline
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Karen Broderick

Napa

Summary

Adept at elevating guest experiences, I honed my problem-solving and communication skills through various experience, ensuring seamless operations and customer satisfaction. Fluent in English and Tagalog, I excel in complaint resolution, commited to find solutions, significantly enhancing guest relations through effective, confident engagement base on customer/guest needs.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

Napa Valley Hotel and Suites
Napa
01.2024 - 01.2025
  • Greeted guests upon arrival and provided excellent customer service.
  • Collaborated closely with other departments when necessary.
  • Answered phones, booked reservations, and responded to inquiries from customers.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
  • Monitored lobby activity throughout shift to ensure safety of guests and staff members.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Processed guest payments through cash registers or credit card machines in an accurate manner.

Front Desk Agent

Carneros Resort & Spa
Napa
02.2023 - 11.2023
  • Provided information about hotel amenities, services, and local attractions.
  • Resolved customer complaints promptly and courteously.
  • Assisted with check-in and check-out procedures for guests.
  • Scheduled reservations for groups and special events.

Fitness Desk Representative

Active Wellness
Napa
02.2021 - 03.2022
  • Handled customer inquiries in person, via telephone, or email.
  • Performed administrative tasks such as filing documents or updating member accounts.
  • Inspected locker rooms regularly to ensure cleanliness was maintained throughout the day.
  • Provided guidance on proper use of exercise machines and other equipment in the facility.
  • Processed membership applications and payments accurately and efficiently.
  • Answered phones promptly and directed calls appropriately.
  • Maintained accurate records of all transactions in the gym's database system.

Education

Bachelor of Science - Hospitality Administration And Management

Adamson University
Philippines
03-2014

Skills

  • Communication skills
  • Attention to detail
  • Problem solving
  • Guest Relations
  • Multi-line phone systems
  • Appointment confirmation
  • Hospitality services
  • Fluent in English and Tagalog
  • Customer service
  • Call handling
  • Complaint resolution
  • Effective communication
  • Answering questions

Timeline

Front Desk Associate

Napa Valley Hotel and Suites
01.2024 - 01.2025

Front Desk Agent

Carneros Resort & Spa
02.2023 - 11.2023

Fitness Desk Representative

Active Wellness
02.2021 - 03.2022

Bachelor of Science - Hospitality Administration And Management

Adamson University

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Karen Broderick