Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Bohn

Edmonton,AB

Summary

Accomplished Staffing Officer and Supervisor at Canada Post Corporation, adept in SAP and Microsoft Office, enhanced team productivity and customer satisfaction through effective leadership and problem-solving as well as managing staff off 100+ to ensure daily operations of Letter Carrier Depot. Excelled in maintaining high confidentiality standards and fostering a positive work environment with empathy and a good sense of humour.

Overview

23
23
years of professional experience

Work History

Staffing Officer

Canada Post Corporation
10.2014 - 12.2023
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
  • Improved team morale and performance with consistent feedback and recognition of achievements.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Ensured all routes were covered

Supervisor

Canada Post Corporation
10.2000 - 10.2014
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Collected, arranged, and input information into database system.

Education

High School Diploma -

Jasper Place School
Edmonton, AB

Bachelor Of Arts - English

Augustana University College
Camrose, AB

Skills

  • Strong attention to detail and critical thinking abilities
  • Maintained accurate staffing records and utilized SAP for tracking and reporting
  • Proficient in Microsoft Word, Excel, SAP and Outlook
  • Excellent under pressure and capable of working under pressure
  • Competent in problem solving and Desion

Languages

English

Timeline

Staffing Officer

Canada Post Corporation
10.2014 - 12.2023

Supervisor

Canada Post Corporation
10.2000 - 10.2014

High School Diploma -

Jasper Place School

Bachelor Of Arts - English

Augustana University College

Similar Profiles

CREATE PROFILE
Karen Bohn