Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Bharath

Toronto,ON

Summary

Proven leader and fast learner, I excelled at TD Canada Trust by mastering complaint handling and problem-solving, significantly enhancing customer service quality. Mentored new hires, ensuring adherence to industry standards and ethics. My proactive approach and dedication to continuous improvement led to notable achievements in customer engagement and operational efficiency.

Overview

9
9
years of professional experience

Work History

Lead Customer Service Associate

TD Canada Trust
10.2020 - Current

.Performing daily banking transactions while engaging customers in advise conversations, digital education , as well as resolving customer issues.

. Process day to day banking needs while following standardized operating procedures, industry regulations and TD's code of conduct and Ethics.

. Establishing personal connections with customers to provide clear guidance on banking solutions and process. Contributing to a positive , diverse, and equitable work environment by fostering team effectiveness and engaging in personal performance developments.


Additional Role:

. Secure desk operator: Open and close

. Mentoring and training new hires CEA's

. Balancing GL, filing, ordering supplies

.Handling my administrative work in a timely manner

. Premises check list

Customer Service Representative

TD Canada Trust
10.2015 - 10.2022

. Processing financial transactions, including deposits, withdrawals, and bill payments, in strict adherence to standardized operating procedures, industry regulations, and TD's Code of Ethics

. Analyzing and assessing customer requirement to propose tailored solutions with a focus on discretions in handling confidential matters.

. Achieving assigned goals and business objective by promoting banking solutions and completing business processes in a timely and accurate manner.


Additional Roles:

. Secure desk operator: Open/CLose

. Train new CEA's

. Filing

. Lobby Leadership



Education

Business Finance

Centennial College of Applied Arts And Technology
Scarborough, None
08-2015

Skills

  • Complaint handling
  • Fast learner
  • Customer service
  • Problem-solving

Languages

English
Full Professional

Timeline

Lead Customer Service Associate

TD Canada Trust
10.2020 - Current

Customer Service Representative

TD Canada Trust
10.2015 - 10.2022

Business Finance

Centennial College of Applied Arts And Technology
Karen Bharath