Karen Benham
Wildomar
Summary
Diligent representative with knack for resolving customer inquiries and closing sales efficiently. Demonstrated success in building strong customer relationships and driving repeat business. Proven ability to handle complex issues with effective communication and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Personal Caregiver
Private Residence
07.2020 - 02.2025
Guest Service Representative
The Palms Resort
02.2016 - 01.2019
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Office Manager
MKA Capital Group, Inc.
09.1999 - 06.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Boutique Manager
Devon Becke
05.1996 - 08.1999
- Increased sales through effective visual merchandising and creative window displays.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Developed a loyal client base by building strong relationships and offering exceptional service.
Education
General Studies
Chaffey College
Rancho Cucamonga, CATimeline
Personal Caregiver
Private Residence
07.2020 - 02.2025
Guest Service Representative
The Palms Resort
02.2016 - 01.2019
Office Manager
MKA Capital Group, Inc.
09.1999 - 06.2009
Boutique Manager
Devon Becke
05.1996 - 08.1999
General Studies
Chaffey College
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