Summary
Overview
Work History
Skills
Timeline
Generic

Karen Barry

Moosomin ,Saskatchewan

Summary

Dynamic Customer Service Representative with proven expertise at Pharmasave Pharmacy, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for effectively handling escalated calls and delivering tailored product solutions, resulting in increased customer satisfaction and repeat business. Strong team player committed to professional excellence.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Pharmasave Pharmacy
11.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Customer satisfaction measurement
  • Team development
  • Prioritization
  • Product and service solutions
  • Sales expertise
  • Building rapport
  • Professional telephone demeanor

Timeline

Customer Service Representative

Pharmasave Pharmacy
11.2017 - Current

Similar Profiles

CREATE PROFILE
Karen Barry