Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Barcos

ETOBICOKE

Summary

Experienced ramp agent with a strong background in customer service, critical thinking, and empathy. Successfully coordinated safe loading and unloading of aircraft, contributing to operational efficiency and enhanced passenger satisfaction.

Overview

13
13
years of professional experience

Work History

Ramp Attendant

Manzies Aviation
Toronto, ON
01.2023 - 09.2025
  • Coordinated safe loading and unloading of aircraft baggage and cargo.
  • Operated ground support equipment, ensuring efficient aircraft turnaround times.
  • Monitored ramp conditions, reporting hazards to maintain safety standards.
  • Trained new staff on operational procedures and safety protocols.

Ramp Agent

WestJet Airlines
Toronto, ON
01.2018 - 02.2021

Receptionist

Weston Realigns.
Toronto, ON
05.2012 - 07.2019
  • Managed multi-line phone system, directing calls to appropriate departments.
  • Coordinated scheduling for client meetings and office events, enhancing workflow efficiency.
  • Maintained organized filing system for confidential documents, ensuring easy retrieval and compliance.
  • Implemented customer service protocols, increasing client satisfaction through effective communication.

Education

High School Diploma -

Madonna High School

Crisis Intervention & Verbal De-Escalation

GC Tactical
12-2025

Graduate Certificate - Personal Support Worker

Anderson College
Brampton, ON
07-2025

Certificate - First Aid & CPR/AED Level C(BL)

Canadian Red Cross
01-2025

Skills

  • Passenger assistance
  • Customer service
  • Payment processing
  • Active listening
  • Critical thinking
  • Problem-solving
  • Empathy and patience
  • Verbal and written communication

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Ramp Attendant

Manzies Aviation
01.2023 - 09.2025

Ramp Agent

WestJet Airlines
01.2018 - 02.2021

Receptionist

Weston Realigns.
05.2012 - 07.2019

High School Diploma -

Madonna High School

Crisis Intervention & Verbal De-Escalation

GC Tactical

Graduate Certificate - Personal Support Worker

Anderson College

Certificate - First Aid & CPR/AED Level C(BL)

Canadian Red Cross
Karen Barcos