Experienced ramp agent with a strong background in customer service, critical thinking, and empathy. Successfully coordinated safe loading and unloading of aircraft, contributing to operational efficiency and enhanced passenger satisfaction.
Overview
13
13
years of professional experience
Work History
Ramp Attendant
Manzies Aviation
Toronto, ON
01.2023 - 09.2025
Coordinated safe loading and unloading of aircraft baggage and cargo.
Operated ground support equipment, ensuring efficient aircraft turnaround times.
Monitored ramp conditions, reporting hazards to maintain safety standards.
Trained new staff on operational procedures and safety protocols.
Ramp Agent
WestJet Airlines
Toronto, ON
01.2018 - 02.2021
Receptionist
Weston Realigns.
Toronto, ON
05.2012 - 07.2019
Managed multi-line phone system, directing calls to appropriate departments.
Coordinated scheduling for client meetings and office events, enhancing workflow efficiency.
Maintained organized filing system for confidential documents, ensuring easy retrieval and compliance.
Implemented customer service protocols, increasing client satisfaction through effective communication.