Karen Baker
Jurupa Valley
Summary
Dynamic professional with a proven track record in business administration and customer service. As the Owner of a successful housekeeping service, I developed tailored cleaning plans and fostered strong client relationships, leading to increased referrals. Skilled in scheduling and records management, I also enhanced clinic operations as a Unit Secretary at Loma Linda Outpatient Dialysis Clinic.
Overview
25
25
years of professional experience
Work History
Owner
Self Employed Housekeeping Service
Jurupa Valley
06.2001 - Current
- Managed daily operations of housekeeping service, ensuring high-quality standards and customer satisfaction.
- Developed customized cleaning plans based on client needs and preferences, enhancing service delivery.
- Trained and mentored new staff in effective cleaning techniques and safety protocols.
- Oversaw inventory management, ensuring availability of cleaning supplies and equipment for optimal performance.
- Established strong relationships with clients, fostering repeat business and referrals through exceptional service.
- Managed day-to-day business operations.
Unit Secretary/Clerical Assistant Volunteer
Loma Linda Outpatient Dialysis Clinic
Loma Linda, CA
08.2011 - 01.2013
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staf
- Maintained patient confidentiality in line with HIPAA regulations.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Trained new volunteers on clinic protocols and administrative procedures to enhance team productivity.
- Streamlined data entry processes for faster and more accurate recordkeeping.
Education
Certificate of Completion - Medical Billing & Coding
Career Technical Education
Kaiser-Moreno Valley, CA06-2010
Certificate of Completion - Secretarial Office Technology
ITT Technical Institute
Buena Park, CA06-1990
High School Diploma -
Brea Olinda
Brea, CA06-1986
Skills
- Business administration
- Attention to detail
- Customer service
- Scheduling
- Records organization and management
Timeline
Unit Secretary/Clerical Assistant Volunteer
Loma Linda Outpatient Dialysis Clinic
08.2011 - 01.2013
Owner
Self Employed Housekeeping Service
06.2001 - Current
Certificate of Completion - Medical Billing & Coding
Career Technical Education
Certificate of Completion - Secretarial Office Technology
ITT Technical Institute
High School Diploma -
Brea Olinda