Karen Arnold
Kingston
Summary
Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Able to meet deadlines and excellent reputation for resolving problems and improving students, graduate assistants, Registrar and assistants, customer satisfaction.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent time management skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Motivated to learn, grow and excel at Queen's University.
Overview
2025
2025
years of professional experience
Work History
Admission and Registration Assistant
Queen's University - SGSPA
03.2018 - Current
- Provide clear information about the minimum qualifications required by applicants in order for them to be considered for admission
- Provide timely feedback to applicants and inform them when a decision has been made about their status
- Making offers of admission as quickly as possible and accurately
- Provide recommendation to offer admission, refuse or place the decision 'on hold via the online application administrative system
- Work with graduate assistants and the Registrar's Office to enroll current and in-coming students
- Process request for full-time status, part-time status, medical leave, parental leave, academic change forms, departmental time limit extension and SGSPA time limit extensions
- Able to evaluate departmental criteria and determine if applicants have met the criteria
- Occupational Therapy and Physical Therapy applications-knowledge of processes and department application system
- Knowledge of OUCA and OURA
- Master Card Foundation Applications
- Knowledge of processes and implement processes
- Able to add manual applications on PeopleSoft accurately, add rows, correct dates and term activations
- SGSPA application system
- Participated in training sessions for new employees, helping them quickly acclimate to the organization's policies and procedure.
- Utilized various software programs proficiently to maintain efficient workflow processes
- Supported administrative staff by handling overflow calls, mail during peak season. Closed and open doors when front desk required assistance
- Ensured compliance with privacy regulations by maintaining strict confidentiality in handling student, department and SGSPA information
- Provide assistance for SGSPA Associate Deans for information they require - able to listen to their needs and give accurate information
- Able to assist students who require retro-active add or request with enrollment and part-time status
- Knowledge of TEAMS to communicate
Payroll
St. Lawrence College
04.2016 - 06.2017
- Calculated payroll deductions accurately and processed payroll to meet preset requirements
- Maintained payroll information by calculating, collecting and entering data
- Maintained employee privacy, employee confidence and protected payroll operations by keeping all information confidential
- Ran various payroll reports to review current payroll for accuracy
- Prepared payroll by calculating pay and maintaining payroll records
- Submitted reports on payroll activities
- Oversaw payroll by reviewing timesheets
- Increased accuracy in payroll processing by diligently verifying timesheets, calculating overtime pay, and resolving discrepancies before submission to payroll provider
IT and Registrar's Assistant
St. Lawrence College
01.2016 - 04.2016
- Updated computer system with latest information to keep records current and accurate
- Followed detailed directions from management to complete daily paperwork and computer data entry tasks
- Manipulated and set-up financial deductible of student fees for the incoming academic year
Office Helper
Queen's University - SGSPA
- Enhanced staff productivity by performing general clerical tasks such as filing, photocopying, data entry
- Maintained inventory, expedited orders and delivered materials to work stations
- Facilitated smooth visitor experiences by greeting students and applicants professionally and directing them to relevant personnel or areas within the office space.
- Created and affixed labels to packages to prepare for pickup by USPS, FedEx or UPS
- Showcased strong multitasking abilities while juggling multiple tasks simultaneously without compromising quality or deadlines
- Opened mail, stamped and organized for distributions
- Improved communication between SGSPA staffs, departments and Registrar staffs by routing calls, messages, and correspondence to appropriate personnel
- Sorted or classified files according to content, purpose or alphabetical or numerical order
- Completed clerical tasks such as filing, copying, and distributing mail
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Interacted with customers by phone, email, or in-person to provide information
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
- Helped Admissions and Registration staffs, Awards staffs and whoever required my assistance
OSAP
St. Lawrence College
- Implemented both Federal and Provincial rules and regulations within OSAP regulations
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Worked well in a team setting, providing support and guidance
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Worked flexible hours across night, weekend, and holiday shifts
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with a strong work ethic
- Paid attention to detail while completing assignments
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Strengthened communication skills through regular interactions with others
- Learned and adapted quickly to new technology and software applications
- Able to maintain professionalism
Education Assistant, Special Needs
Belridge Secondary High School and Roseworth Elementary School
- Supervised students in common areas such as cafeteria, library and playground
- Administered medications to students
- Prepared lesson plans to each student aligned with their ability
- Assisted students through seizures and while monitoring and recording seizure activity
- Facilitated interactions with students through communication aids
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations
- Trained to monitor aggressive behaviors and to implement holds to prevent injuring themselves and others.
Cultural Representative
Walt Disney World and Disney Cruise-line
- Educated people about Canada and our multicultural diversity
- Costumer service focused
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Worked flexible hours; night, weekend, and holiday shifts
- Successful worked within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Showed empathy and respect to others and their culture.
Education
Queen's University
Two Years Diploma - Office Administration
St. Lawrence College
Kingston, OntarioOne and Half Years - Computer Programmer Analyst
St. Lawrence College
Kingston, OntarioOne Year Certificate - Special Education Assistant
Edith Cowan University
Perth, Western AustraliaCertificate - Food And Beverage Studies. Health And Safety
Disney University
Orlando, FloridaTwo Years Diploma - Travel and Tourism
Mohawk College
Hamilton, OntarioSkills
- PeopleSoft
- SGSPA eforms
- Outlook
- Excel
- Word
- ACCESS
- SGSPA Application System
- C
- Visual Basics
- Payroll system
- Work with Deadlines
- Cultural Diversity
- Efficient and Accurate
- Sales Goals
- Able to read individuals to implement instructions with ease
- Inquiry Assistance
- Cash Register Operations
- Good listener
- Service Quality
- Learning disability awareness
- Behavior Modification
- Data Collection
- Trainer
Additional Information
I have contributed to my community through a number of volunteer positions. For example, the President of my daughter's netball organization while we lived in Perth, Western Australia. In this role, I was responsible for over 150 children, ranging from 6 to 14 years old. The netball organization was part of my daughter's elementary school, Currambine Catholic School. I loved seeing the kids excel to the best of their abilities and help them achieve their goals. The many interactions and communications with the parents, coaches and other organizations was chaotic but fun. I have never played netball before in my life. I have never heard of it until I arrived in Australia and my daughter started playing.
I have produced a program for the OSAP Office at St. Lawrence College after my manager came to me, asking me if I could code and conduct an application system for them to use for their application. I accepted the challenge. They still use it today but modified by their IT and programmer. After 1.5 years in the Computer Programmer Analyst program, it is amazing what I was able to do. The project was successful because I listened closely to their wants, needs and concerns. I implemented my soft skills with my knowledge and created an application ready to be published for the OSAP Office.
Working with Walt Disney World on land and on the cruise-line was where I learned excellent customer service skills and how to follow rules in an accurate manner. Disney is the military of customer service. I was hired to play a role as a Cultural Representative of Canada. It was a pleasure representing Canada at the showcase center at EPCOT and onboard the Magic Cruise ship.
I have volunteered my time with my colleague Colette Steer, during the Three Minute Thesis Competitions and other events at Queen's University since 2016. I am enjoying meeting and getting to know our SGSPA students. I also enjoy meeting the graduate assistants and faculties.
Languages
French
Limited Working
Filipino
Limited Working
Timeline
Admission and Registration Assistant
Queen's University - SGSPA
03.2018 - Current
Payroll
St. Lawrence College
04.2016 - 06.2017
IT and Registrar's Assistant
St. Lawrence College
01.2016 - 04.2016
One and Half Years - Computer Programmer Analyst
St. Lawrence College
One Year Certificate - Special Education Assistant
Edith Cowan University
Certificate - Food And Beverage Studies. Health And Safety
Disney University
Two Years Diploma - Travel and Tourism
Mohawk College
Office Helper
Queen's University - SGSPA
OSAP
St. Lawrence College
Education Assistant, Special Needs
Belridge Secondary High School and Roseworth Elementary School
Cultural Representative
Walt Disney World and Disney Cruise-line
Queen's University
Two Years Diploma - Office Administration
St. Lawrence College
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