Karen Almazan
VANCOUVER,BC
Summary
Experience Medical Receptionist adept in providing excellent administrative and clerical support in high volume medical offices. Skilled in maintaining schedules, making appointments, taking messages, and treating patients with care and respect. Bringing forth the ability to manage front desk settings with organization and a sense of calm. Eager to join a new medical office where I can utilize my skills to help others.
Overview
7
7
years of professional experience
Work History
Call Centre Operator
Vancouver Coastal Health
Vancouver, BC
04.2023 - Current
- Operates a centralized phone system for the daily receiving and forwarding of calls and/ or Environmental Services information utilizing current contact centre technology, computer applications and related communications systems in accordance with departmental policies and procedures.
- Utilized computer technology for problem solving techniques.
- Offered alternative solutions where appropriate to meet the needs of clients
- Escalated unresolved issues according to established guidelines.
- Handled high number of calls to assist customers/clients or dispatch services.
- Coordinated with various company teams to offer and implement successful solutions to customer/client problems.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every clients
- Data entry from hospital client relating to facility maintenance,pace planning and other requests.
Medical Assistant
Dr. Webb and Dr. Davis
Vancouver, BC
10.2019 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Call Centre Operator - Supervisor
Crothall Compass Group of Canada
Vancouver, BC
10.2016 - 04.2023
Education
Medical Office Assistant
Vancouver Community College
Vancouver 05.2020
Skills
- Leadership Skills
- Costumer Service Skills
- Detail Oriented
- Ability to work in a Team
- Adaptability
- Costumer Service Skills
- Ability to work under pressure
- Medical Knowledge
Additional Information
Volunteer : Vancouver General Hospital ( Feb 2022- May 2022 )
Timeline
Call Centre Operator
Vancouver Coastal Health
04.2023 - Current
Medical Assistant
Dr. Webb and Dr. Davis
10.2019 - Current
Call Centre Operator - Supervisor
Crothall Compass Group of Canada
10.2016 - 04.2023
Medical Office Assistant
Vancouver Community College
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