Kareli Fernandez Beltran
Fontana
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Physician Office Representative
Ruiz family physician
La Quinta
05.2022 - 12.2023
- Educated new patients about office policies, procedures, forms.
- Performed various laboratory tests as directed by physicians including blood draws and urine samples.
- Provided assistance with registration process for new patients.
- Conducted follow up calls after visit to ensure satisfaction with care received.
- Prepared charts for upcoming appointments by collecting relevant patient information prior to their arrival.
- Submitted claims electronically to insurance carriers following established guidelines.
- Greeted patients and visitors in a professional manner.
- Collected co-pays and deductibles at time of service according to established policies.
Customer Service Associate Cashier
Walgreens
Fontana
04.2021 - 05.2022
- Addressed customer complaints in a timely manner while maintaining a professional attitude.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Provided excellent customer service by responding promptly to inquiries and requests.
- Processed payments using cash registers and credit card machines.
- Ensured all areas of the store were clean and organized at all times.
- Organized merchandise in the store to ensure items were easy to locate.
- Handled cash accurately during each shift.
Education
Coachella Valley High School
Coachella, CASkills
- Product restocking
- Patient registration
- Cash handling accuracy
- Customer service
- Insurance verification
- Product knowledge
- Refunds and exchanges
- Guest services
- Organizational skills
Languages
Spanish
Native/ Bilingual
Timeline
Physician Office Representative
Ruiz family physician
05.2022 - 12.2023
Customer Service Associate Cashier
Walgreens
04.2021 - 05.2022
Coachella Valley High School
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