Kareena Tandel
Roseville
Summary
Dynamic and adaptable professional with a strong background in hospitality and customer service, honored at TopGolf. Proven expertise in cash handling and complaint resolution, consistently enhancing guest satisfaction. Recognized for effective collaboration and maintaining a clean, welcoming environment, ensuring seamless operations and memorable experiences for all patrons.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant/Office Cleaner
Bright Start Therapies
11.2024 - Current
- Assisted in preparing therapy materials and equipment, supporting seamless session execution.
- Conducted regular inspections to identify areas needing attention, improving overall workplace hygiene.
- Restocked cleaning supplies and materials, managing inventory to prevent shortages during operations.
Event Server
TopGolf
03.2022 - 12.2025
- Collaborated with kitchen staff to deliver timely food and beverage service for large-scale events.
- Facilitated communication between guests and management to address concerns promptly and effectively.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
Server
TopGolf
03.2022 - 12.2025
- Managed cash handling and payment processing with accuracy, ensuring financial integrity of transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Busser/Food Runner
TopGolf
03.2022 - 12.2025
- Supported inventory management by restocking supplies as needed throughout shifts.
- Trained new bussers on operational standards and best practices for service excellence.
- Implemented feedback from management to elevate service quality and customer satisfaction.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Guest Service Representative
Topgolf
03.2022 - 12.2025
- Implemented feedback collection processes to identify service improvement areas, driving customer satisfaction initiatives.
- Managed reservations and event bookings using POS systems, optimizing guest flow during peak hours.
- Monitored dining area to maintain cleanliness and organization, supporting a welcoming atmosphere for guests.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk and in venue.
Sales Associate
Amour Soaps and Candles
06.2021 - 02.2022
- Managed inventory levels, ensuring optimal stock availability for customer demands.
- Collaborated with team members to improve store layout and merchandising effectiveness.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree -
Sierra College
Rocklin, CAAssociate of Science -
American River College
Sacramento, CA12-2026
High School Diploma -
Roseville High School
Roseville, CA06-2022
Skills
- Clear communication
- Collaboration and teamwork
- Cash handling
- Cleaning
- Following instructions
- Creativity and innovation
- Complaint resolution
- Task prioritization
- Safety
- Hospitality and accommodation
- Flexible and adaptable
Certification
RBS Alcohol Server Certification & Food Handlers Certificate
Timeline
Office Assistant/Office Cleaner
Bright Start Therapies
11.2024 - Current
Event Server
TopGolf
03.2022 - 12.2025
Server
TopGolf
03.2022 - 12.2025
Busser/Food Runner
TopGolf
03.2022 - 12.2025
Guest Service Representative
Topgolf
03.2022 - 12.2025
Sales Associate
Amour Soaps and Candles
06.2021 - 02.2022
No Degree -
Sierra College
Associate of Science -
American River College
High School Diploma -
Roseville High School