Kareena Tandel
Roseville
Summary
Dynamic and adaptable professional with a strong background in hospitality and customer service, honored at TopGolf. Proven expertise in cash handling and complaint resolution, consistently enhancing guest satisfaction. Recognized for effective collaboration and maintaining a clean, welcoming environment, ensuring seamless operations and memorable experiences for all patrons.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant/Office Cleaner
Bright Start Therapies
Roseville, CA
11.2024 - Current
- Assisted in preparing therapy materials and equipment, supporting seamless session execution.
- Conducted regular inspections to identify areas needing attention, improving overall workplace hygiene.
- Restocked cleaning supplies and materials, managing inventory to prevent shortages during operations.
Event Server
TopGolf
Roseville, CA
03.2022 - 12.2025
- Collaborated with kitchen staff to deliver timely food and beverage service for large-scale events.
- Facilitated communication between guests and management to address concerns promptly and effectively.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
Server
TopGolf
Roseville, CA
03.2022 - 12.2025
- Managed cash handling and payment processing with accuracy, ensuring financial integrity of transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Busser/Food Runner
TopGolf
Roseville, CA
03.2022 - 12.2025
- Supported inventory management by restocking supplies as needed throughout shifts.
- Trained new bussers on operational standards and best practices for service excellence.
- Implemented feedback from management to elevate service quality and customer satisfaction.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Guest Service Representative
Topgolf
Roseville, CA
03.2022 - 12.2025
- Implemented feedback collection processes to identify service improvement areas, driving customer satisfaction initiatives.
- Managed reservations and event bookings using POS systems, optimizing guest flow during peak hours.
- Monitored dining area to maintain cleanliness and organization, supporting a welcoming atmosphere for guests.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk and in venue.
Sales Associate
Amour Soaps and Candles
Roseville, CA
06.2021 - 02.2022
- Managed inventory levels, ensuring optimal stock availability for customer demands.
- Collaborated with team members to improve store layout and merchandising effectiveness.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree -
Sierra College
Rocklin, CAAssociate of Science -
American River College
Sacramento, CA12-2026
High School Diploma -
Roseville High School
Roseville, CA06-2022
Skills
- Clear communication
- Collaboration and teamwork
- Cash handling
- Cleaning
- Following instructions
- Creativity and innovation
- Complaint resolution
- Task prioritization
- Safety
- Hospitality and accommodation
- Flexible and adaptable
Certification
RBS Alcohol Server Certification & Food Handlers Certificate
Timeline
Office Assistant/Office Cleaner
Bright Start Therapies
11.2024 - Current
Event Server
TopGolf
03.2022 - 12.2025
Server
TopGolf
03.2022 - 12.2025
Busser/Food Runner
TopGolf
03.2022 - 12.2025
Guest Service Representative
Topgolf
03.2022 - 12.2025
Sales Associate
Amour Soaps and Candles
06.2021 - 02.2022
No Degree -
Sierra College
Associate of Science -
American River College
High School Diploma -
Roseville High School