Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2023 - Current
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Helped store management meet standards of service and quality in daily operations.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Implemented new training programs, ensuring seamless integration into the team and faster productivity contributions.
Barista and Barista Trainer
Starbucks
04.2019 - 03.2023
Supported highest standards of conduct and service to support company reputation.
Addressed and resolved customer concerns to maintain brand loyalty.
Created complex, hand-crafted beverages based upon customer preferences.
Received and accurately processed customer payments.
Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
Taught team members how to make latest drinks and correctly perform new procedures.
Early Childhood Educator Assistant
CEFA Early Learning
02.2021 - 02.2022
Organized and led activities to promote physical, mental and social development.
Implemented hands-on, play-based strategies for experiential learning.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Created and implemented developmentally appropriate curriculum addressing learning styles.
Supported lead teacher with daily classroom activities.