Summary
Overview
Work History
Education
Skills
Languages
Availability
Residency Status
Timeline
Generic

Kareena Chadda

Surrey,BC

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions.

Overview

7
7
years of professional experience

Work History

Sales Associate

Psycho Bunny
10.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Mortgage Broker Assistant

Saturn Mortgage Group
01.2023 - Current
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Checked loan documents for accuracy prior to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Fielded customer complaints and provided solutions.
  • Reviewed loan files and updated to match current standards.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
  • Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.

Customer Service Associate

Fossil Group Inc.
06.2023 - 10.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased revenue by cross-selling and upselling products and services.

Retail Business Owner

RMGW Bookstore Ltd
02.2017 - 11.2022
  • Prioritized and allocated valuable resources to meet business targets.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Prepared annual budgets with controls to prevent overages.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

High School Diploma -

Cambridge International
India
04.2016

Skills

  • Business Development
  • Customer Needs Assessment
  • Inventory Control
  • Payment Processing
  • Promotional Support
  • Shipment Processing
  • Verbal/Written Communication
  • Stocking and Receiving
  • Product Promotions
  • Listening Skills
  • Time Management
  • Cash Register Operation

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Availability

Full Time

Residency Status

Permanent Resident

Timeline

Sales Associate

Psycho Bunny
10.2023 - Current

Customer Service Associate

Fossil Group Inc.
06.2023 - 10.2023

Mortgage Broker Assistant

Saturn Mortgage Group
01.2023 - Current

Retail Business Owner

RMGW Bookstore Ltd
02.2017 - 11.2022

High School Diploma -

Cambridge International

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Kareena Chadda