KAREEM ADISA SHONIBARE
Surrey,BC
Summary
Seeking a position to utilize the skills, experience, and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative, and flexible. Enjoys being part of a dynamic team, hard-working, and likes working and fixing computer systems. Capable of repairing, installing, and upgrading computer systems/laptops/printers/phones and more. Good at bringing more ideas for any given Organization. Successful at completing new installations, updates. Proficient in Computer System Engineer offering more than 8 years of experience in helpdesk operations, systems repair, network maintenance, and mobile device support.
Overview
16
16
years of professional experience
Work History
SYSTEM SUPPORT TECHNICIAN/Customer Service Support Representative
First Step Technologies Ltd
12.2015 - 09.2022
- Accept customer desktop and laptop systems in-store for repairs
- Troubleshoot system and work with customers to determine needed hardware and software changes
- Perform all repairs with utmost concern for customer privacy
- Proficiency in LAN, remote network installation
- Experience in Data Entry
- Consistently provided quality service ensuring peace of mind for employee's digital life
- Passionate about technology, and interested in fixing any problem with computers
- 7 years experience in computer desktop and laptop upgrade, maintenance, installation, and repair
- Maintain best practices for managing systems and services across all environments
- Fault finding, analysis, and logging information for reporting performance exceptions
- Proactively monitoring system performance and capacity planning
- Manage, coordinate, and implement software upgrades, patches, and hotfixes on servers, workstations, and network hardware
- Collaborate with other teams and team members to develop automation strategies and deployment processes
- Strong problem-solving and communication skills.
- Enhanced system performance by conducting regular maintenance and updates on hardware and software components.
- Streamlined troubleshooting processes for quicker issue resolution, reducing downtime for users.
INDUSTRIAL TRAINING (IT)
Sam Ethan Air Force Base
02.2015 - 08.2015
- Maintaining assets of PCs, Printers, and Laptops
- Highly analytical, and able to isolate and fix computer problems
- Repaired and replaced hardware of various types
- Installed system software, including Office, OS, Productivity, and entertainment packages
- Management ordered necessary supplies and parts to repair malfunctioning computer hardware.
HARDWARE ENGINEER/SOFTWARE INSTALLATION
Follion Investment Limited
10.2006 - 12.2012
- Software / Hardware Installation, Troubleshooting, of all kinds of Branded Computer Systems & Notebook computers
- Installation of Inventory Software (Busy Software)
- Installation of Point of Sale Machine (POS), Hardware and Software
- Troubleshooting of Virus Related Problems using Shareware & Licensed Antivirus Software Packages.
- Delivered high-quality products on time and within budget constraints by managing project timelines and resources effectively.
- Traveled to customer sites to provide prompt resolutions to issues.
- Supplied computer hardware components and peripheral devices.
Education
Bachelor of Science - Computer Science
FEDERAL UNIVERSITY OF OYE-EKITI (FUOYE)
Ekiti State, Nigeria07.2022
Higher National Diploma (HND) - Computer Science
LAGOS STATE POLYTECHNIC (LASPOTECH)
Lagos State, Ikorodu09.2019
Certificate in Cisco Network Administration (CCNA) - Networking
NATIONAL INSTITUTION OF INFORMATION TECHNOLOGY
Ikeja, Lagos01.2015
National Diploma (ND) - Computer Science in National Diploma
MOSHOOD ABIOLA POLYTECHNIC (MAPOLY)
Ogun State12.2014
Skills
- Special talent for repairing and troubleshooting technical problems faced by users
- Highly skilled in repairing and troubleshooting on variety of hardware and branded systems
- Excellent ability to keep abreast of modern computer technologies
- Maintenance procedures carried out
- Upgrade software, hardware, patches, and operating systems continuously
- Customer service/rapport
- Data Backup Management
- User Training
- Multitasking and Organization
References
References available upon request.
Timeline
SYSTEM SUPPORT TECHNICIAN/Customer Service Support Representative
First Step Technologies Ltd
12.2015 - 09.2022
INDUSTRIAL TRAINING (IT)
Sam Ethan Air Force Base
02.2015 - 08.2015
HARDWARE ENGINEER/SOFTWARE INSTALLATION
Follion Investment Limited
10.2006 - 12.2012
Bachelor of Science - Computer Science
FEDERAL UNIVERSITY OF OYE-EKITI (FUOYE)
Higher National Diploma (HND) - Computer Science
LAGOS STATE POLYTECHNIC (LASPOTECH)
Certificate in Cisco Network Administration (CCNA) - Networking
NATIONAL INSTITUTION OF INFORMATION TECHNOLOGY
National Diploma (ND) - Computer Science in National Diploma
MOSHOOD ABIOLA POLYTECHNIC (MAPOLY)
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