Summary
Overview
Work History
Education
Skills
References available upon request
Timeline
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KAREEM ALY

Etobicoke,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Site Engineer

FIBREX Contracting Hilton
, United Arab Emirates, UAE
10.2021 - 07.2022
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Aligned team actions with company policies and industry standards.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Resolved escalated concerns using professionalism and understanding of facets of issue.
  • Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
  • Collaborated in professional team to solve workflow issues.
  • Planned and implemented team projects to accomplish objectives.

Site Engineer

Hassan Allam Construction Company
Riyadh, Egypt
09.2021 - 02.2022
  • Identified and resolved technical issues and design conflicts to minimize project delays and maintain tight schedules.
  • Served as primary interface between clients and company during projects and post-completion support phases.
  • Oversaw quality control and health and safety matters for construction teams.
  • Recorded daily events and activities in site diary to evaluate process and improve productivity.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Site Engineer

Euroholding LTD
, Ukraine
07.2020 - 01.2021
  • Conferred with shareholders and supervisors about project progress and explained setbacks to minimize worry and secure project funding.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Worked with clients to address and respond to client and partnership management issues.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Developed and implemented standards for staff to provide consistent service to customers.

Education

BACHELOR OF SCIENCE - CIVIL ENGINEERING

LVIV POLYTECHNIC NATIONAL UNIVERSITY
2020

Skills

  • Call Documentation
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Needs Assessment
  • Data Entry and Maintenance

References available upon request

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Timeline

Site Engineer

FIBREX Contracting Hilton
10.2021 - 07.2022

Site Engineer

Hassan Allam Construction Company
09.2021 - 02.2022

Site Engineer

Euroholding LTD
07.2020 - 01.2021

BACHELOR OF SCIENCE - CIVIL ENGINEERING

LVIV POLYTECHNIC NATIONAL UNIVERSITY

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