Karanvir Singh Nirwal
Brampton,ON
Summary
Demonstrated success in leading crews, planning jobs and keeping projects on schedule. Steps in and work alongside team members to get job done quickly. Well-versed in operating, servicing and maintaining heavy equipment. Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record. Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Construction Foreman
DCM Construction
08.2023 - 01.2024
- Followed blueprints and diagrams to complete projects according to specifications.
- Conducted daily site inspections to identify potential safety hazards.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
Customer Service Representative
Reliance Digital
03.2018 - 05.2020
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered constant flow of customer calls with minimal wait times.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Front Desk Receptionist
Southbridge
11.2016 - 06.2017
- Routed incoming mail and messages to relevant personnel without delay.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
Education
Diploma - Plumbing
Punjab I T I
Punjab,India05.2018
Diploma - Business Management
Singapore Institute of Management
Singapore04.2017
Diploma - Hospitality Management
STEI
Singapore04.2016
Skills
- Recordkeeping strengths
- Client Relations
- Issue and Complaint Resolution
- Team Development
- Quality Assurance Controls
- Estimating
- Office equipment proficiency
- Product and service knowledge
- Calm Under Pressure
- Work Prioritization
- Follow-up skills
- Microsoft PowerPoint
- Product Education
- Prioritization
- Office Supply Management
- Strategic Planning
- Inventory Restocking
- Microsoft PowerPoint
- Sales Transactions
- Product Education
- Prioritization
- Listening Skills
- Office Supply Management
- Strategic Planning
- Inventory Restocking
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Construction Foreman
DCM Construction
08.2023 - 01.2024
Customer Service Representative
Reliance Digital
03.2018 - 05.2020
Front Desk Receptionist
Southbridge
11.2016 - 06.2017
Diploma - Plumbing
Punjab I T I
Diploma - Business Management
Singapore Institute of Management
Diploma - Hospitality Management
STEI
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