Karanvir Singh
Dartmouth,Canada
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
5
5
years of professional experience
Work History
Team Lead
SkipTheDishes Restaurant Services
11.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Designed strategic plan for component development practices to support future projects.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Lead Hand
Intelcom Express
02.2023 - 10.2023
- Coordinated team tasks to complete projects on time and within budget constraints.
- Proactively identified areas for improvement in existing procedures leading initiatives aimed at optimizing workflow efficiency.
- Established clear expectations for performance standards within the team encouraging accountability among all members.
- Managed inventory control, reducing waste and improving resource allocation.
- Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
Assistant Manager
7 Eleven Gas Station
04.2021 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
Sales Associate
Bell Canada
05.2023 - 10.2023
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Solved customer challenges by offering relevant products and services.
- Developed strong rapport with customers and created positive impression of business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
SkipTheDishes Restaurant Services
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
7 Eleven Gas Station
05.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
Food Service Team Member
Donair Affair
08.2019 - 03.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Distributed food during busy peak periods to drive customer satisfaction.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Education
Associate of Arts - General Arts & Science
St. Lawrence College
Kingston, ON04.2021
High School Diploma -
Saffron City School
Fatehgarh Sahib, Punjab04.2017
Skills
- Microsoft Office
- Performance Improvement
- Mentoring
- Leading Team Meetings
- Reliability
- Microsoft Excel
- Continuous Improvement Strategies
- Staff Training
- Excellent Communication
- Quality Control
- Customer Focus
Languages
Punjabi, Hindi, English
Punjabi
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Timeline
Sales Associate
Bell Canada
05.2023 - 10.2023
Lead Hand
Intelcom Express
02.2023 - 10.2023
Team Lead
SkipTheDishes Restaurant Services
11.2021 - Current
Customer Service Representative
SkipTheDishes Restaurant Services
11.2021 - Current
Assistant Manager
7 Eleven Gas Station
04.2021 - 11.2021
Sales Associate
7 Eleven Gas Station
05.2020 - 04.2021
Food Service Team Member
Donair Affair
08.2019 - 03.2020
Associate of Arts - General Arts & Science
St. Lawrence College
High School Diploma -
Saffron City School
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