Karanveer Basra
Summary
Results-driven sales and customer service professional with 6+ years of experience in building strong client relationships, driving revenue growth, and exceeding sales targets. Proven track record of achieving up to $10,000 in individual weekly sales while consistently delivering exceptional customer experiences. Skilled at identifying customer needs, offering tailored solutions, and maintaining high levels of satisfaction. Seeking to leverage extensive experience in sales and customer service to contribute to the success of an organization.
Overview
5
5
years of professional experience
Work History
Sales Supervisor
Diesel
11.2023 - Current
- Proven individual sales of $10,000 week / $40,000 month
- Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services
Team Leader
Polo Ralph Lauren Factory Store
02.2023 - 10.2023
- Proven monthly sales of $10,000 through virtual and in-person sales.
- Conducted regular reviews of operations and identified areas for improvement.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Sales/brand Ambassador
Polo Ralph Lauren
04.2020 - 12.2022
- Developed strong relationships with store managers to secure prime merchandising locations for increased visibility.
- Optimized sales presentations by utilizing persuasive storytelling techniques that resonated with diverse customer segments.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Boosted sales performance by conducting engaging product demonstrations and communicating key brand benefits to customers.
Cashier
Safeway
09.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Processed refunds and exchanges in accordance with company policy.
Education
Diploma - Business Management
Langara College
Vancouver, BC12.2022
Skills
- Shrink Control
- Sales Supervision
- Customer Service
- Revenue Generation
- POS System Operation
- Performance Feedback
- Stockroom Management
- Client Needs Assessment
Relevant Coursework
- Selling Skills
- Business Law
- Business Planning
- Accounting for Managers
- Human Resources Management
- Business Computer Applications
References
Available upon request
Timeline
Sales Supervisor
Diesel
11.2023 - Current
Team Leader
Polo Ralph Lauren Factory Store
02.2023 - 10.2023
Sales/brand Ambassador
Polo Ralph Lauren
04.2020 - 12.2022
Cashier
Safeway
09.2019 - 04.2020
Diploma - Business Management
Langara College
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