KARANVEER KAUR RANDHAWA
Brampton,ON
Summary
Experienced dispatcher with hands-on training in trucking logistics and a strong background in customer service. Proficient in dispatch software, load management, and negotiating freight terms. Skilled in optimizing schedules, ensuring compliance through electronic logbooks, and problem-solving within logistics operations. Adept at using load boards for freight management and scheduling, preparing invoices, and managing payroll processes. Known for a customer-first approach, effectively handling inquiries and resolving issues. Committed to delivering exceptional service and improving workflow efficiency in both dispatch and reception roles.
Overview
2
2
years of professional experience
Work History
Volunteer Dispatcher
RAI Dispatch / Trucking Dispatch and Freight Brokerage
05.2022 - 11.2022
- Provided practical support in RAI dispatch, trucking dispatch, and freight brokerage
- Proficiently managed city dispatch operations, optimizing transport schedules
- Addressed and resolved logistics challenges to maintain workflow efficiency
- Utilized load boards for effective freight management and scheduling
- Negotiated favorable terms in freight transactions
- Prepared invoices and managed payroll processes
- Maintained compliance using electronic logbooks
- Proficient in using dispatch software for efficient route planning and real-time fleet management.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Reception and Logistics Coordinator
3G Lighting
06.2023 - Current
- Greeted and assisted visitors, customers, and vendors professionally
- Managed incoming calls and efficiently routed them to appropriate personnel
- Handled all incoming and outgoing mail, packages, and shipments
- Maintained shipping records, ensuring accuracy and completeness
- Prepared shipping documents such as packing lists, bills of lading, and customs forms
- Coordinated with carriers to schedule pickups and deliveries
- Resolved shipping discrepancies and communicated effectively with internal and external partners
- Supported various administrative tasks including filing and data entry.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
- Balanced budget constraints with logistics requirements to optimize resource allocation.
Education
Practical Training in Trucking Dispatch and Freight Brokerage -
RAI Dispatch
Toronto, ON05.2022
Project Management -
Fleming College Toronto
Toronto, ON05.2023
International Business Management -
Niagara College Toronto
Toronto, ON11.2022
Master of Science in Mathematics -
Khalsa College Patiala
PATIALA03.2019
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Friendly, Positive Attitude
- Time Management
- Multitasking
References
Available upon request.
Timeline
Reception and Logistics Coordinator
3G Lighting
06.2023 - Current
Volunteer Dispatcher
RAI Dispatch / Trucking Dispatch and Freight Brokerage
05.2022 - 11.2022
Practical Training in Trucking Dispatch and Freight Brokerage -
RAI Dispatch
Project Management -
Fleming College Toronto
International Business Management -
Niagara College Toronto
Master of Science in Mathematics -
Khalsa College Patiala
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