Karanveer Kaur
Brampton,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Services
Lawn Troopers
06.2023 - 10.2023
- Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Updated account information to maintain customer records.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Sales Representative
Addidas
02.2023 - 04.2023
- Negotiated contracts with clients and developed relationships with key personnel.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Full Stack Software Development - Software Systems Developer - (Web Programmer Option)
Lambton College of Queens
Mississauga, ON04.2024
Skills
- Customer Education
- Inbound Call Management
- Complaint Handling
- Prioritization
- Documentation
- Order documentation
- Relationship Building
- Problem-solving abilities
- Live chat support
- Computer Skills
Languages
English
Professional Working
Timeline
Customer Services
Lawn Troopers
06.2023 - 10.2023
Sales Representative
Addidas
02.2023 - 04.2023
Full Stack Software Development - Software Systems Developer - (Web Programmer Option)
Lambton College of Queens
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