Karanveer Gill
Greater Vancouver,Canada
Summary
Hard working and reliable individual with a great work ethic. Having 2 years of Software Industry experience, I have a wide range of skills. During my time as customer support, I helped reduce call volume by 40%, by documenting known issues in articles and providing them to clients. As a QA Engineer, I helped automate testing and reduced manual regression testing by 30%. As a Software engineer, I monitored and tracked API Errors, and incoming support tickets for bugs. Organized them based on priority and built and an efficient monitoring system. Trained with .Net Framework, C#, and selenium for automation. Looking for a chance to grow my skills and experience.
Overview
2
2
years of professional experience
Work History
Software Engineer
ClearDent
09.2022 - Current
- Using Jira and internal tools to track API errors and troubleshoot them based on severity
- Using C# and .Net framework to implement new features in the cloud product
- Communicating new releases and updates to other teams
- Help with incoming support escalation tickets and fixed bugs
- Created a monitoring process to help reduce API errors encountered by clients by 10%.
Cloud Provisioning & QA
ClearDent
09.2021 - 09.2022
- Automated test cases using Selenium to reduce manual regression testing by 30% in a team of 4
- Setup clients environment and installed software for cloud products,
- Worked with Azure and other services to assure a smooth setup for new clients
- Helped fix bugs and increase application performance by 10%.
Application Support Analyst
ClearDent
01.2021 - 10.2021
- Was the first point of contact for clients
- Helped reduce call volume by 30% by writing knowledge base articles for clients
- Gained valuable communication and patience skills working with a technical and non technical audience
- Received consistent high customer satisfaction scores (90%+) from after call surveys.
Education
Diploma - Computer Technology/Computer Systems Technology
British Columbia Institute of Technology
2023
Skills
- Microsoft Azure
- Jira
- Software Industry
- Software Quality Assurance
- Microsoft Office
- Technical
- Support
- Object-Oriented Programming (OOP)
- Analytical Skills
- Data Analytics
- SAP Products
Timeline
Software Engineer
ClearDent
09.2022 - Current
Cloud Provisioning & QA
ClearDent
09.2021 - 09.2022
Application Support Analyst
ClearDent
01.2021 - 10.2021
Diploma - Computer Technology/Computer Systems Technology
British Columbia Institute of Technology
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