Karanveer Gill

Highly motivated and customer-focused receptionist with years of experience in the hospitality industry. Proven track record of delivering exceptional customer service, managing multiple tasks simultaneously, and resolving guest issues in a professional and efficient manner. Possess strong communication and organizational skills, and thrive in fast-paced environments. Experienced in using various hotel management systems and software, such as Excel, Roomsy, and Office. Strong attention to detail and organizational skills -Ability to multitask and work in a fast-paced environment -Customer service-oriented with a positive attitude -Ability to handle difficult situations and resolve conflicts in a professional manner -Familiarity with hotel operations and procedures -Greeted and assisted guests with check-in and check-out procedures -Answered phone calls, emails, and in-person inquiries -Handled guest complaints and resolved issues in a timely and efficient manner -Coordinated with housekeeping and maintenance staff to ensure guest requests were fulfilled -Maintained accurate records and files of guest information and transactions Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.