Karanbir Singh
Surrey,Canada
Summary
Dedicated and customer-focused Front Office Professional with 2 years of experience in delivering exceptional guest service in the hospitality industry. Skilled in managing front desk operations, including guest check-ins and check-outs, reservations, and concierge services. Proficient in handling guest inquiries and resolving complaints with a calm and professional demeanor. Strong interpersonal and communication skills. Adept at using hotel management software and maintaining a high standard of service in fast-paced environments. Committed to enhancing the guest experience and contributing to the hotel’s reputation for excellence.
Overview
3
3
years of professional experience
Work History
Specialised Intern front office
Radisson Blu Udaipur
Udaipur, India
01.2022 - 05.2022
- Learned how hotels establish rates,
- registration of guests and assigning rooms
- answering inquiries regarding hotel services,
- providing assistance and responding to guests' complaints, explaining menu items and specials, and offering personal, attentive treatment.
Front Office
The Leela Palace
Udaipur, India
07.2019 - 11.2019
- Managed guest check-ins/outs, reservations, and inquiries.
-Assisted in room cleaning, inventory management, and quality control.
- Provided service in restaurant and banquet settings, handled orders, and ensured guest satisfaction.
- Assisted in food prep, maintained hygiene, and supported kitchen operations.
- Supported promotional activities, event organization, and customer inquiries.
- Assisted with invoice processing, account reconciliation, and financial records.
- Aided in recruitment, onboarding, and employee engagement initiatives.
Education
Bachelor of Arts: Master of Business Administration -
University Canada West
Vancouver, BC05.2024
Bachelor of Arts: Hotel Management -
Global College
Amritsar, Punjab05.2022
Skills
- Strong guest service and relationship-building skills
- Excellent verbal and written communication abilities
- Proficiency in hotel management software (eg, Opera, PMS, etc)
- Effective problem-solving and conflict resolution skills
- Ability to multitask and manage time efficiently in a fast-paced environment
- Knowledge of reservation management and front desk procedures
- Attention to detail and strong organizational skills
- Ability to handle cash transactions and balance accounts
- Team player with a collaborative and positive attitude
- Familiarity with local attractions and services to provide concierge support
Languages
English, Full Professional
Timeline
Specialised Intern front office
Radisson Blu Udaipur
01.2022 - 05.2022
Front Office
The Leela Palace
07.2019 - 11.2019
Bachelor of Arts: Master of Business Administration -
University Canada West
Bachelor of Arts: Hotel Management -
Global College
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