Karanpreet Singh
Calgary
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Vape Shop, adept at managing high-stress situations and resolving conflicts with empathy. Skilled in active listening and data entry, successfully handled escalated calls, boosting customer satisfaction. Demonstrates critical thinking and a commitment to excellence in service.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Vape Shop
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
BZS BFS Sen. Sec. School, Kotan, Punjab
Punjab, India03-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Timeline
Customer Service Representative
Vape Shop
02.2024 - Current
High School Diploma -
BZS BFS Sen. Sec. School, Kotan, Punjab
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