Karanpreet Singh
Mississauga,ON
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Walmart Canada
Brampton, Canada
08.2018 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interacted well with customers to build connections and nurture relationships.
- Created and maintained safe and secure work environments for employees.
IT Technical Customer Support
Computer Host INC.
Brampton, Canada
09.2019 - 12.2019
- Developed strong relationships with clients through consistent communication and follow-up procedures, fostering trust and loyalty.
- Enhanced customer satisfaction by efficiently resolving technical issues and addressing inquiries.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Provided exceptional customer service, consistently exceeding performance metrics in various areas.
Branch Operations Manager
Axis Bank Ltd.
Punjab, India
07.2017 - 03.2018
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Performed monthly compliance checks.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Maintained friendly and professional customer interactions.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Consulted customers to boost product sales and services.
Education
Post -Graduation - Cloud Computing for Big Data
Lambton College
Toronto, ON01.2019
Master of Information Technology -
GNDU
Punjab, IN01.2017
Bachelor of Computer Application -
GNDU
Punjab, IN01.2015
Skills
- Safety conscious
- Customer service
- Ability to read and understand written rules and procedures
- Valid Ontario Class 'G' Driver's License
- Masters in IT
- Aptitude skills
- Conflict Resolution
- File Management
- Coordination & Communication
- Computer Proficiency
Timeline
IT Technical Customer Support
Computer Host INC.
09.2019 - 12.2019
Assistant Store Manager
Walmart Canada
08.2018 - Current
Branch Operations Manager
Axis Bank Ltd.
07.2017 - 03.2018
Master of Information Technology -
GNDU
Bachelor of Computer Application -
GNDU
Post -Graduation - Cloud Computing for Big Data
Lambton College