Karanpreet Singh
Calgary,AB
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Hertz Car Rental
02.2023 - 09.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Owner
AN Mobile Studio
02.2016 - 02.2023
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established foundational processes for business operations.
Education
BBA - Business
PCTE Group of Institutes
India04.2022
Skills
- Personable Demeanor
- Safety and Security Procedures
- Posting Charges
- Time Management
- Cash Handling
- Sales Expertise
- Problem-Solving Skills
Languages
English
Full Professional
Timeline
Front Desk Agent
Hertz Car Rental
02.2023 - 09.2023
Owner
AN Mobile Studio
02.2016 - 02.2023
BBA - Business
PCTE Group of Institutes
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