Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karan Patel

London,Ontario

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

7
7
years of professional experience

Work History

Manager of Unload Team

Walmart
06.2022 - Current
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Handle the team of 7+ Associates everyday

IT Help Desk Technician

Swifttech Solutions
06.2017 - 07.2019
  • Provide first-level technical support to end-users, resolving hardware and software issues through remote assistance and on-site visits.
  • Troubleshoot and resolve technical problems related to operating systems, applications, and hardware.
  • Install, configure, and maintain computer systems, peripherals, and software applications.
  • Collaborate with other IT professionals to escalate and resolve complex issues.
  • Document and track support requests using a ticketing system, ensuring timely updates and resolutions.
  • Conduct end-user training sessions on software applications and IT best practices.

Education

Graduate Certificate - Computer Science

Fanshawe College of Applied Arts And Technology
London, ON
12.2022

Bachelor of Science - Computer Science

Gujarat Technological University
India
05.2017

Skills

  • Expense Tracking
  • Staff Development
  • Workforce Management
  • Contract Management
  • Technical Proficiency: Windows and Mac OS, Microsoft Office Suite, hardware troubleshooting, software installation
  • Customer Service: Strong communication and interpersonal skills, ability to explain technical concepts to non-technical users
  • Problem Solving: Analytical mindset, adept at diagnosing and resolving IT issues efficiently
  • Certifications: (Include relevant certifications, such as Microsoft Certified: Windows 10, etc)

Languages

English
Full Professional

Timeline

Manager of Unload Team

Walmart
06.2022 - Current

IT Help Desk Technician

Swifttech Solutions
06.2017 - 07.2019

Graduate Certificate - Computer Science

Fanshawe College of Applied Arts And Technology

Bachelor of Science - Computer Science

Gujarat Technological University

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Karan Patel