Karanpal Singh

Work History

Spark By Hilton Mississauga Toronto West

03.2025 - Current

Converting the hotel from a Choice property to a Hilton property.
Working closely with procurement team to secure FFE and OSE through HSM.
Self-motivated, with a strong sense of personal responsibility.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed time efficiently in order to complete all tasks within deadlines.

Quality Inn Airport West

03.2020 - 03.2025

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Implemented operational strategies and effectively built customer and employee loyalty.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Quality Inn Airport West

05.2017 - 03.2020

Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
Attended to customer needs, responding to questions, complaints and escalations.
Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
Monitored staff training, scheduling and shift changes.

Quality Inn Airport West

04.2016 - 05.2017

Worked with front desk to respond promptly to all guest requests.
Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Communicated repair needs to maintenance staff.
Managed staff of 11 housekeepers.
Managed team productivity and workflow to exceed quality standards.
Completed schedules, shift reports, and other business documentation.
Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.

Quality Inn Airport West

06.2015 - 04.2016

Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
Collected room deposits, fees, and payments.
Maximized revenue by upselling room upgrades and additional services.
Handled cash transactions accurately, balancing daily reports at the end of each shift.
Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
Managed group bookings to ensure seamless organization of events and accommodations.
Streamlined check-in processes for increased efficiency and reduced wait times.

Holiday Inn Express

01.2015 - 05.2015

Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
Collected room deposits, fees, and payments.
Maximized revenue by upselling room upgrades and additional services.
Handled cash transactions accurately, balancing daily reports at the end of each shift.
Managed group bookings to ensure seamless organization of events and accommodations.
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Streamlined check-in processes for increased efficiency and reduced wait times.