Karanjot Kaur

Role-Customer service representative

• Resolve customer complaints via phone, email, mail, social media.
• Use telephone to reach out to customers.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register to record transactions accurately and efficiently.

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