Karandeep Singh
Brampton
Summary
Dynamic and detail-oriented professional with extensive experience as a Continental Truck Driver. Track record of reliability and punctuality in all aspects of transportation duties and delivering exceptional customer service. Strong problem-solving abilities complemented by effective communication skills.
Overview
6
6
years of professional experience
Work History
Continental Truck Driver
Xtreme Freight System Inc
07.2019 - Current
- Transport goods across regions, ensuring timely deliveries and compliance with safety standards.
- Performed daily pre-trip inspections on assigned vehicles to ensure proper working order
- Worked flexible hours across night, weekend and holiday shifts.
- Provided exceptional customer service to ensure customer satisfaction.
- Being able to adjust to different types of customers and unexpected needs.
- Stay calm with difficult or slow customers.
- Face-to-face communication with different customers regarding load and paperwork.
- Optimize routes to improve fuel efficiency, reducing operational costs.
- Handle logistics and documentation, ensuring accuracy and regulatory compliance.
- Resolve on-road issues swiftly, minimizing delays and maintaining delivery schedules.
- Familiar with different routes and have experience of driving in different weather conditions.
- Complied with all company policies related to driver conduct while on the job such as cell phone usage restrictions.
- Utilized defensive driving techniques to anticipate hazardous road conditions and react quickly to avoid accidents or traffic violations.
- Secure different kinds of cargo according to MTO regulations.
Customer Service Representative
Concentrix
07.2019 - 07.2021
- Resolved customer inquiries efficiently, enhancing satisfaction and fostering long-term loyalty through personalized service.
- Partnered with team members to streamline support processes, achieving noticeable gains in response times and service quality.
- Trained new staff on best practices, contributing to a knowledgeable team and creating a supportive environment for skill development.
- Monitored customer feedback trends, using insights to inform service improvements and drive measurable enhancements in performance.
- Employed an energetic approach to customer interactions, building rapport and ensuring a positive experience for every client.
- Implemented a new ticketing system, reducing resolution times and significantly improving customer satisfaction metrics.
- Tracked all incoming calls and emails from customers using appropriate software applications.
Local Truck Driver
Kb Employment Solution Inc
01.2019 - 07.2019
- Maintained accurate vehicle logs and pre-trip inspections, ensuring compliance with safety regulations and reducing operational risks.
- Worked closely with dispatch teams to optimize delivery schedules, resulting in improved route efficiency and reduced fuel costs.
- Provided exceptional customer service during deliveries, fostering positive interactions and encouraging repeat business.
- Monitored vehicle performance and addressed maintenance issues proactively, leading to substantial improvements in fleet reliability.
- Executed timely vehicle inspections and maintenance, ensuring optimal fleet performance and minimizing downtime.
- Analyzed delivery patterns to refine routes, achieving noticeable gains in delivery speed and customer satisfaction.
Education
Associate of Applied Science - Computer Programming
Lambton College
Mississauga09-2018
Skills
- Communication skills
- Interpersonal skills
- Team collaboration
- Problem-solving abilities
- Customer service orientation
- Cultural awareness
- Attention to detail
- Computer proficiency
Languages
English
Punjabi
Hindi
Timeline
Continental Truck Driver
Xtreme Freight System Inc
07.2019 - Current
Customer Service Representative
Concentrix
07.2019 - 07.2021
Local Truck Driver
Kb Employment Solution Inc
01.2019 - 07.2019
Associate of Applied Science - Computer Programming
Lambton College
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