Karandeep Sethi
Woodstock
Summary
Dynamic IP Operations Specialist with over 3 years of experience in optimizing IP network performance and reliability. Expert in deploying and configuring routing protocols such as BGP and OSPF, and utilizing advanced network monitoring tools to analyze and enhance traffic flow. Known for identifying and resolving performance bottlenecks, implementing QoS strategies, and driving improvements in network efficiency. Committed to delivering high-quality network solutions that support organizational goals and ensure optimal user experience.
Overview
4
4
years of professional experience
Work History
IP Operations Specialist
Xplore Inc.
07.2023 - Current
- Act as a Operational Project Prime for IP related projects. This includes new Technology rollouts, acquisition integration activities and testing for all Network/IP integration tasks.
- Provide expert level support to the Network Operations Team for problems pertaining to IP network Services and Infrastructure. Provide expert level knowledge on VoIP, Traffic Management and routing/switching protocols.
- Act as a senior level resource on planning, performing and monitoring and documenting network changes. Performing Network cutovers, software upgrades and capacity expansion.
- Experience in configuring Cisco ASR920 and 9000 Series and Juniper routers for various Network projects.
- Coordinate with construction teams and vendors to ensure timely and efficient network rollouts.
- Working with various vendors such as NOKIA, Ericsson,Telus and Bell for new build projects.
- Experience in troubleshooting core networks on technologies such as BGP, OSPF, MPLS.
- Experience in configuring policies and OSPF tunnels on Fortinet Firewalls.
Network Operations Specialist
Xplore Inc.
05.2021 - 07.2023
- Network monitoring and support - Maintain and support operation of Fixed Wireless, Satellite and IP network elements (Backhaul, CMM, Access Points and, switches).
- Outage management/ scheduled maintenance - Quickly assess impact and resolve emergency escalations while adhering to defined procedures. Accurately notify appropriate parties and follow up with providers as needed.
- Accept site handoffs and perform burn-ins - Accept ownership of new builds and upgrades to existing sites from Field Operations. Perform appropriate burn-in procedures.
- Network change requests - Schedule, perform, monitor, and report on all network change requests. Act as a liaison between Customer Care, Field Ops, Net Ops, Engineering and 3rd party providers for network related activities.
- Ticket management/customer care support on - Monitor escalated ticket queues on OTRS and PagerDuty and provided daily updates on status.
Technical Support Specialist
Xplore Inc.
11.2020 - 05.2021
- Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email.
- Providing high quality customer service within Xplore service level and quality guidelines
- Liaise with internal departments to investigate and escalate technical issues as appropriate
including Channel Support and Network Operations - Documenting and prioritizing trouble tickets and technical issues on customer accounts
- Maintaining extensive knowledge of technical troubleshooting for Xplore.
Education
Master of Science - Internetworking
Dalhousie University
Halifax, NS06.2020
Bachelor of Science - Computer Science
Amity University
India07.2018
Skills
- IP Addressing and subnetting
- Devices- Cisco 920, 9900 Series, Juniper EX3300, Ciena 3930, Microwave Backhauls, Mikrotik, Ubiquiti Devices
- Routing Protocols : RIP, OSFP, BGP, EIGRP
- Switching Protocols : VLAN, VTP, STP, Packet Switching
- Network Security Protocols : IPSec, VPN, ACL, SSL/TLS, Firewall
- Others : DHCP, DNS, ARP, RARP
- Operating Systems : Windows, Linux
- Monitoring Tools - Cacti, Thruk, Nagios, Splunk, Grafana, InterMapper, Quickbase, OTRS, AMOS
Languages
English
Full Professional
Trainings
- CCNA (R&S)
- Security +
- Fortinet NSE-4
Timeline
IP Operations Specialist
Xplore Inc.
07.2023 - Current
Network Operations Specialist
Xplore Inc.
05.2021 - 07.2023
Technical Support Specialist
Xplore Inc.
11.2020 - 05.2021
Master of Science - Internetworking
Dalhousie University
Bachelor of Science - Computer Science
Amity University
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