KARANDEEP KAUR GILL
Surrey
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
HUDSONS BAY
- Helped customers choose the things according to their usage
- Quick responder to customer chat support
- Maintained detailed records of errors and problems faced by customers and processed the ticket to the concerned department to fix them
- Handled the front desk billing department and refund overbilled or wrongly billed payment to the customer
- Calmly handled complex situations with the customers and resolved the solutions over the phone as well as in store
- Guided customers through the specifications and features of various devices including laptops and mobiles
SECURITY/CONCIERGE
THE STRATA COUNCIL OF STRATA PLAN EPS1416
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Demonstrated adaptability in responding to changing circumstances or emergencies with composure under pressure.
- Processed incoming packages efficiently, logging them accurately in the tracking system before notifying residents of their availability for pickup.
- Leveraged strong organizational skills in managing lost-and-found items effectively while maintaining confidentiality of personal information for affected parties.
- Served as the first point of contact for residents during off-hours, providing assistance and addressing concerns in a timely manner.
- Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Education
Diploma in Computer Information Systems -
KWANTLEN POLYTECHNIC UNIVERSITY
11.2023
Skills
- 2 years of work experience as the customer service representative
- Professional in both verbal and written communication skills
- Multi-tasking and detailed oriented
- Proficient in MS office Suite like MS word, PowerPoint, excel etc
- Team player
- Multi-lingual, fluent in Hindi, English and Punjabi
- Data Collection
- Consultative Sales
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- MCAS - Microsoft Certified Application Specialist
- Sales Essentials Certificate
Timeline
CUSTOMER SERVICE REPRESENTATIVE
HUDSONS BAY
SECURITY/CONCIERGE
THE STRATA COUNCIL OF STRATA PLAN EPS1416
Diploma in Computer Information Systems -
KWANTLEN POLYTECHNIC UNIVERSITY
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