Karandeep Kaur
Oakville,ON
Summary
Proactive and results-oriented professional with proven expertise in customer service and problem-solving. Excelled at Tim Hortons by enhancing team efficiency and safety, and at Airtel by boosting customer loyalty through empathetic dispute resolution. Skilled in fostering teamwork and adept at managing high-stress situations, contributing significantly to workplace harmony and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Team Member
Tim Hortons
11.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Customer Service Representative
Airtel
01.2023 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Diploma in Computer Programming - Computer Programming
Sheridan College Institute of Technology And Advanced Learning
Oakville12-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Languages
English
Upper intermediate (B2)
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Team Member
Tim Hortons
11.2023 - Current
Customer Service Representative
Airtel
01.2023 - 07.2023
Diploma in Computer Programming - Computer Programming
Sheridan College Institute of Technology And Advanced Learning
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