Karandeep Kaur
3620 17 Ave NW, Edmonton
Summary
Management professional bringing Supervisor background, leadership talents and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Account manager and load advance Specialist with 1+ year experience leading negotiation and managing the carrier-broker relationship. Able to learn new tasks quickly and proficient in growing key customer relationships.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
Ontario Specialised Services
12.2023 - 11.2024
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Reduced delivery times to customers by optimizing route planning and scheduling.
Account Manager
eCapital Freight Factoring
02.2021 - 12.2023
- Monitor and analyze accounting data and Financial reports.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Communicating and coordinating with internal colleagues, carriers and brokers by phone and email.
- Providing exceptional customer service and support with appositive, professional attitude.
- Approving and processing carrier's funding and fuel advance after verifying with broker
Dispatcher
Rai Dispatch
12.2022 - 01.2023
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Answered customer requests with information about product availability, shipping information and status updates.
- Reported delays, accidents or other traffic and transportation situations.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Knowledge of Avaal, Eld , accounts payable and receivable and load board.
- Handle invoicing, payrolls, border clearance and city dispatch
Store Supervisor
Country Style & Mr. Sub
01.2018 - 09.2021
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Helped each team increase business with improved approaches to planning and product line management.
- Answered customer queries and complaints and provided prompt solutions.
- Handled customer transactions and balanced cash drawers.
- Tracked inventory and conducted cycle counts to maintain accurate records.
Education
Dispatcher
Rai Trucking Dispatch And Brokerage Specialist
General Business
Georgian College of Applied Arts And Technology
Barrie, ON04.2020
Financial Accounting
MLC College of Business Technology
08.2018
Skills
- Delivery Procedures
- Improving Operations
- Route Planning and Adjustment
- Payroll Management and inventory Management
- Verbal and Written Communication
- Customer Service
- Decision-making
Reference
Reference upon request
Timeline
Logistics Coordinator
Ontario Specialised Services
12.2023 - 11.2024
Dispatcher
Rai Dispatch
12.2022 - 01.2023
Account Manager
eCapital Freight Factoring
02.2021 - 12.2023
Store Supervisor
Country Style & Mr. Sub
01.2018 - 09.2021
General Business
Georgian College of Applied Arts And Technology
Financial Accounting
MLC College of Business Technology
Dispatcher
Rai Trucking Dispatch And Brokerage Specialist
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