Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

karandeep kaur

Milton ,ON

Summary

Adept at enhancing customer experiences and resolving complaints, I leveraged my cash handling expertise and exceptional service skills at Tim Hortons and other prestigious employers. Trained in various roles, I significantly contributed to improving operational efficiency and guest satisfaction, demonstrating a strong blend of organizational prowess and interpersonal agility.

Overview

3
3
years of professional experience

Work History

TEAM MEMBER

Tim hortons
Kitchener
03.2024 - 10.2024
  • Maintained positive working relationship with fellow staff and management.
  • Resolved customer issues promptly in a professional manner.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Rotated through series of different stations based on team needs.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Identified needs of customers promptly and efficiently.

Receptionist/ Cashier/Shift Supervisor

Sushi Restaurant/ Flame House Grill & Bar
Kitchener, ON
05.2021 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Welcomed customers and helped determine their needs.
  • Redeemed coupons to discount purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

Guest Services Receptionist

Holiday Inn Express Hotel
Kitchener, ON
02.2022 - 10.2022
  • Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
  • Enhanced guest satisfaction by efficiently managing front desk operations, and addressing inquiries promptly.
  • Assisted guests with special requests, ensuring a personalized and memorable stay at the hotel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.
  • Enforced policies and procedures to increase efficiency.
  • Trained new staff members in customer service techniques and hotel operations.

Education

High School Diploma -

Conestoga College Doon Campus
Kitchener, ON
09.2023

Skills

  • Complaint resolution
  • Training and mentoring
  • Shift reporting
  • Staff development
  • Cash handling expertise
  • Sales monitoring
  • Time management
  • Multi-line telephone skills
  • Organization skills
  • Greeting and seating clients
  • Opening and closing duties
  • Exceptional customer service
  • Front counter maintenance
  • Speedy and efficient

Languages

English
Native/ Bilingual
French
Limited
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

TEAM MEMBER

Tim hortons
03.2024 - 10.2024

Guest Services Receptionist

Holiday Inn Express Hotel
02.2022 - 10.2022

Receptionist/ Cashier/Shift Supervisor

Sushi Restaurant/ Flame House Grill & Bar
05.2021 - 12.2022

High School Diploma -

Conestoga College Doon Campus

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karandeep kaur