Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Certification
Timeline
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Simranjit Kaur Jakhu

Hamilton,ON

Summary

Detail-oriented professional with a background in customer service and finance. Proven ability to improve efficiency and accuracy in financial operations. Strong communication skills and a dedication to delivering top-notch performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical & Customer service representative

Gate Stone
09.2022 - 04.2025
  • Assisted customers with product and service inquiries.
  • Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
  • Developed strong relationships with clients by consistently providing exceptional service and technical expertise.

Customer Service Representative

Home Depot
09.2020 - 08.2022
  • Ensures customer satisfaction by resolving issues and promoting beneficial interactions with the company.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Call Center Agent

Zanco & Co.
05.2019 - 07.2020
  • Applied problem-solving skills to deliver solutions in line with company guidelines.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Education

Business

St. Clair College
Windsor, ON
08.2020

Skills

  • Data analysis
  • Project management
  • Communication
  • Organization
  • Problem solving
  • Remote support
  • Customer support
  • Ticket management
  • Software knowledge

Languages

English
Full Professional

Hobbies and Interests

Media relations, Community outreach, Marketing and advertising, Strategic management, Online networking

Certification

INVESTMENT FUNDS IN CANADA (IFIC)

Timeline

Technical & Customer service representative

Gate Stone
09.2022 - 04.2025

Customer Service Representative

Home Depot
09.2020 - 08.2022

Call Center Agent

Zanco & Co.
05.2019 - 07.2020

Business

St. Clair College

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Simranjit Kaur Jakhu