Karanbir Matharu
Edmonton,AB
Summary
Diligent and forward-thinking professional offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
9
9
years of professional experience
Work History
Cell Phone/Accessories Sales and Repair Technician
Personal Business
09.2022 - Current
- Increased customer satisfaction by providing timely and efficient sales support and repair services.
- Resolved customer issues promptly, leading to higher levels of satisfaction and loyalty among clients.
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Cell Phone Sales and Repair Associate
Mobile Klinik ( Telus Communications)
09.2020 - 06.2022
- Enhanced repair efficiency with effective use of diagnostic tools and software for troubleshooting device issues.
- Increased customer satisfaction by diagnosing and repairing various electronic devices accurately and efficiently.
- Exceeded monthly sales targets through upselling techniques and tailored product suggestions.
- Communicated effectively with fellow associates on sales goals, store initiatives, and relevant customer feedback for continued growth.
Internet Installation and Sales Technician
Rogers Communications
08.2018 - 05.2020
- Diagnose and/ or correct all technical problems ( Basic and Hi- Speed Internet) to the satisfaction of customer and in according with company specifications.
- Enhanced customer satisfaction by promptly troubleshooting and resolving internet connectivity issues.
- Educated end-users on proper equipment use and basic troubleshooting techniques, empowering them to resolve minor issues independently in future instances.
- Increased customer retention by providing exceptional technical support and clear communication during service calls.
Car Sales and Purchase Representative
Maruti Suzuki ARENA
07.2016 - 12.2017
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Collaborated with team members to achieve monthly sales targets.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Car Sales Representative
Mahindra Rise
07.2015 - 07.2016
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
- Enhanced dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
Education
Post Graduate Diploma in International Business Management -
LAMBTON COLLEGE
Sarnia, ON01.2019
Bachelor of Science - Maths And Science
Guru Nanak Dev University
Amritsar04.2015
Skills
- Sales Presentations
- Building rapport
- Strong negotiation
- Goal-Oriented
- Customer Service
- Relationship Building
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Cell Phone/Accessories Sales and Repair Technician
Personal Business
09.2022 - Current
Cell Phone Sales and Repair Associate
Mobile Klinik ( Telus Communications)
09.2020 - 06.2022
Internet Installation and Sales Technician
Rogers Communications
08.2018 - 05.2020
Car Sales and Purchase Representative
Maruti Suzuki ARENA
07.2016 - 12.2017
Car Sales Representative
Mahindra Rise
07.2015 - 07.2016
Post Graduate Diploma in International Business Management -
LAMBTON COLLEGE
Bachelor of Science - Maths And Science
Guru Nanak Dev University
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