Karanbir Singh
Victoria,BC
Summary
Accomplished Healthcare / Patient Watch Security Officer from Paladin Security Group, adept in emergency response and demonstrating exceptional empathy towards patients and guests. Skilled in access control management and Dementia care, effectively enhanced facility safety and improved patient-provider communication. Proven track record in addressing and mitigating security concerns with a focus on achievement.
Overview
5
5
years of professional experience
Work History
Healthcare / Patient Watch Security Officer
Paladin Security Group
09.2019 - 02.2024
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Observed patient conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Conducted regular patrols of key areas to spot and control security concerns.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Server at Retirement House (Part Time)
Aspira Astoria Retirement House
09.2022 - 04.2023
- Assisting residents with the nutritional needs by paying attention to all the medical food allergies such as ensuring that celiac residents are served gluten free food only. Due to their higher susceptibility to food borne diseases a high degree of cleanliness is practiced while serving.
- Building deep, meaningful relationships with seniors with mental problems such as Dementia, as some residents suffering with this disorder take long to respond, acknowledging what they have said, even f they fail to answer question, showing them that they have been heard and giving them simple choices to make.
- Ensuring that all the residents had their meals at least twice a day by keeping a record of daily attendance.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Concierge
Gladious Security
02.2019 - 08.2019
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Handled customer complaints to satisfy and retain guests.
Education
Certificate of Hospitality Management And Tourism -
Acsenda School of Management
Vancouver12.2019
Diploma in Hotel Management -
Pinnacle Educity
Punjab, India06.2017
Skills
- Emergency Response
- Dementia Care
- First Aid/CPR Certified
- BST Security Training
- Food Safe Level 1
- WHMIS
- Provincial Violence Protection Certified
- Class 5 license
- Administration and Report Writing
- Access Control Management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Italian
Elementary
Timeline
Server at Retirement House (Part Time)
Aspira Astoria Retirement House
09.2022 - 04.2023
Healthcare / Patient Watch Security Officer
Paladin Security Group
09.2019 - 02.2024
Concierge
Gladious Security
02.2019 - 08.2019
Certificate of Hospitality Management And Tourism -
Acsenda School of Management
Diploma in Hotel Management -
Pinnacle Educity
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